Zabbix and OTRS ticket system integration

[Mechanix]

Hi all,

does anyone managed to get zabbix working with OTRS? I´ve searched for a solution but it seems the documentation is lacking.
Any hint is much appreciated.

[Iakim]

Hello, visit https://github.com/Iakim/Zabbix-OTRS

Best Regards!
Iakim

[chinku4212]

Hi Lakim,
I tried the solution which you have given, i am able to create the ticket ans able to close the tickets too, but the issue is if there is any recovery it will close all the ticket created in the queue which are in new state. Can you please help me on the same.

[ccandido]

Hi lakim, I followed your procedure, but this is the result of test:
otrs.client.SOAPError: TicketCreate: Ticket->TypeID or Ticket->Type parameter is invalid! (TicketCreate.InvalidParameter)
What is wrong?
I have zabbix 4 and otrs is 6.
Thanks and regards

[Iakim]

Hello, you need verify 43 line https://github.com/Iakim/Zabbix-OTRS..._zabbix.py#L43 you need change for your ticket type, contact me in WhatsApp for more questions +5561985320594.

[Amaury]

Hi Candiddo. how are you?

Do you know integrate Zabbix with OTRS 6?

Thanks.

[Iakim]

Amaury, tudo bem? esse projeto foi testado para o OTRS 6 tbm.

[Iakim]

Removing comment.

[ccandido]

Hi All,
I managed to create a ticket from zabbix using criar_chamado_zabbix.py script using this command:
python criar_chamado_zabbix.py --otrs 10.10.0.54 --webservice ZabbixOTRS --user root@localhost --pass ticket --customer [email protected] --title "Test of ticket" --desc "Description of ticket" --queue "Raw" --service "" --sla ""
and editing the script in this way:
# Create of ticket
t = Ticket(State='new', Priority='3 normal', Queue=args.queue,
Title=args.title.decode('UTF8'), CustomerUser=args.customer,
Type='Unclassified', Service=args.service, SLA=args.sla)

Thanks Iakim for support

[Iakim]

Great!!!!!!!