Action with CONDITIONAL operations

[jbrussich]

Hi Zabbix

I have several printers of the same brand, so I created a template for those. That template has some default triggers (like: toner black empty or paper tray empty).

Some printers are in offices and some are on more remote locations. I would want to send an email to the closest person to that remote location if something needs to be replaced.

I tried to create one big Action to accomplish that and then differentiate in the operation conditions but that does not seem to work...

ACTION: send mail when toner is empty
Operation:
- if hostname = ABC - send mail to person A
- if hostname = XYZ - send mail to person B

So if I understand Zabbix correctly, I will have to create an action for each printer and each trigger individually?

ACTION: send mail when toner for printer ABC is empty
Operation: send mail to person A

ACTION: send mail when paper for printer ABC is empty
Operation: send mail to person A

ACTION: send mail when toner for printer XYZ is empty
Operation: send mail to person B

ACTION: send mail when paper for printer XYZ is empty
Operation: send mail to person B

Or is there a way to create one big trigger to rule them all?

[batchenr]

Hi Zabbix

I have several printers of the same brand, so I created a template for those. That template has some default triggers (like: toner black empty or paper tray empty).

Some printers are in offices and some are on more remote locations. I would want to send an email to the closest person to that remote location if something needs to be replaced.

I tried to create one big Action to accomplish that and then differentiate in the operation conditions but that does not seem to work...

ACTION: send mail when toner is empty
Operation:
- if hostname = ABC - send mail to person A
- if hostname = XYZ - send mail to person B

So if I understand Zabbix correctly, I will have to create an action for each printer and each trigger individually?

ACTION: send mail when toner for printer ABC is empty
Operation: send mail to person A

ACTION: send mail when paper for printer ABC is empty
Operation: send mail to person A

ACTION: send mail when toner for printer XYZ is empty
Operation: send mail to person B

ACTION: send mail when paper for printer XYZ is empty
Operation: send mail to person B

Or is there a way to create one big trigger to rule them all?

first, why doesn't it work ? you see an error ? you can look at Reports-Action log

Second, you can dived the printers by host group like
remote printers A B C sent to X
local printers Group D E F sent to Y

you can make 1 action but with many rules in it - but it will be not so organized.

[jbrussich]

first, why doesn't it work ? you see an error ? you can look at Reports-Action log

It does work, that was not my question...
I wanted to know if I could send more granular mails to different people based on the hostname of a printer

Second, you can dived the printers by host group like
remote printers A B C sent to X
local printers Group D E F sent to Y

This would be true if there was 1 person responsible for all the remote printers and (s)he had to go around for maintenance.

I would want the nearest person to be responsible for the remote printer.
And because we have 10+ of those printers, I would have to create 10+ actions (one for each printer, because of the location) because I can't use Operation conditions for this..



right?

[batchenr]

if what your saying is :
printer 1 = person A
printer 2 = person B
printer 3 = person C
printer 4 = person D
printer 5 = person E
printer 6 = person F

etc etc.....

then to make 1 action
you can do something like use this :
change in every printer the Trigger severity
this item for printer 1 will be disaster and for printer 2 information and 3 high
and then you add all the persons to the EMAIL notification but-

in the user media type you choose them to get only info\high\disaster triggers
and maybe it can reduce your actions to two

other then that - i done have any idea