Email notifications

[MichaelF]

Hello!

Would anyone please tell me why my email messages started looking as the single-line messages (body) instead of the default style?

In fact I've selected the Custom message checkbox just to include hostname in the subject - then I put the same macros in the message body as in the default messages but now all words there are in one line... ???

Thank you in advance,
Michael

[Andrejs Poddubņaks]

Email(HTML) expects tags for formatting,
is the one for line break.
Take a look at Alerts -> Media types -> Email(HTML) -> Message templates for examples.

In brief, this is the situation, just in addition to what BP_Vital said:
1. You are using the media type “Email (HTML)”.
2. When you set a custom message, Zabbix sends exactly the HTML you wrote.
3. In HTML, line breaks \n are ignored, and everything is concatenated into a single line. In the default template, Zabbix adds <br> and <b>, so everything looks nice there.

The soultions:
1. Leave HTML and add tags:
Problem started at {EVENT.TIME} on {EVENT.DATE}<br>
Problem name: {TRIGGER.NAME}<br>
Host: {HOST.NAME}<br>
Severity: {EVENT.SEVERITY}<br>
Operational data: {?last({HOST.HOST}/{ITEM.KEY})}<br>
Original problem ID: {EVENT.ID}

2. Use the text media type
Create/select Email (text) and you can write your message as normal text line breaks will be preserved automatically.

[BP_Vital]

Email(HTML) expects tags for formatting, <br> is the one for line break.
Take a look at Alerts -> Media types -> Email(HTML) -> Message templates for examples.

[Andrejs Poddubņaks]

Email(HTML) expects tags for formatting,
is the one for line break.
Take a look at Alerts -> Media types -> Email(HTML) -> Message templates for examples.

In brief, this is the situation, just in addition to what BP_Vital said:
1. You are using the media type “Email (HTML)”.
2. When you set a custom message, Zabbix sends exactly the HTML you wrote.
3. In HTML, line breaks \n are ignored, and everything is concatenated into a single line. In the default template, Zabbix adds <br> and <b>, so everything looks nice there.

The soultions:
1. Leave HTML and add tags:
Problem started at {EVENT.TIME} on {EVENT.DATE}<br>
Problem name: {TRIGGER.NAME}<br>
Host: {HOST.NAME}<br>
Severity: {EVENT.SEVERITY}<br>
Operational data: {?last({HOST.HOST}/{ITEM.KEY})}<br>
Original problem ID: {EVENT.ID}

2. Use the text media type
Create/select Email (text) and you can write your message as normal text line breaks will be preserved automatically.

[MichaelF]

Thank you all for your help!!!

Regards,
Michael Firsov