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Trigger action doesn't fire as expected

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  • artschooldropout
    Junior Member
    • Aug 2023
    • 9

    #1

    Trigger action doesn't fire as expected

    We are using Zabbix 7.0.18.

    I have two trigger actions:
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    The 'Network team notifications' action works well for sending notifications by email to all users who are a member of the 'Network' group. Additionally, I'm trying to set up the high-priority action that sends a Teams notification via a webhook, but it doesn't seem to work as expected. I have a user called 'Network-priority' set up with its own webhook media type which has been tested successfully.

    If I add my user 'Network-priority' to the 'Network' group, messages are sent as expected. This seems to prove that the user (and its media type) is working. However, I want this action to fire only when high severity triggers are received. The 'Network team high-priority notifications' action does not work. Here's what I've tried:

    - Changing conditions; using tags, using host group, and using trigger severity
    - Duplicating the "Network team notifications" action and adding teams notification to user "Network-priority"
    - Adding to action "Network team notifications" the teams notification to user "Network-priority"
    - Playing with the step sequencing of the actions, and disabling the "Network team notifications" action
    - Creating new group, putting "Network-priority" user in that group, and referencing the group instead of the user
    - Editing the "Network team notifications" action and replacing the existing email notification with a Teams notification to "Network-priority" user

    What am I missing?

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