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automate ACK for problem

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  • me2017
    Member
    • Apr 2017
    • 34

    #1

    automate ACK for problem

    I have the following defined:

    {server001:OutdoorTemperature.min(120m)}>80

    When this is triggered an action is activated which 1) Sends an email 2) Runs a script. The script performs some automation in response to this sustained temperature. I have this much working.

    The problem I'm having is that once that script runs I consider the status of the trigger to be OK. I want the trigger to return to it's original state and measure *the next 120m*. If the temp continues above 80 then perform the same action again. It seems this isn't possible. I'm not able to find a means to return the status to OK without manual intervention.

    I thought I might be able to define this as a 'Recovery Operation' but this too has only send msg, command, and recovery msg available. See screenshot below.

    Any suggestions as to how to automate the ACK of a trigger and return to it's original state?


  • LenR
    Senior Member
    • Sep 2009
    • 1005

    #2
    I think your script could use the API event.acknowledge to do that.

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