​ Not getting any notifications when a trigger is disabled during escallation.

[ZabbixSeeker]

The documentation says this: https://www.zabbix.com/documentation...on/escalations

During an escalation in progress (like a message being sent), based on any type of event:
Based on trigger event:
- the trigger is disabled
- the host or item is disabled
Based on internal event about triggers:
- the trigger is disabled
Based on internal event about items/low-level discovery rules:
- the item is disabled
- the host is disabled

Note that the Escalation canceled message is also sent if operations are finished, but recovery operations are configured and are not executed yet.

I've got a trigger action that sends problem and recovery events on a test host, but not when a trigger is disabled.

The built in email media type has templates for everything - updates, even service events. I send notifications (trigger action) on all possible events:


k so what's wrong? Why am I not getting those "cancelled" emails? Please note that the documentation says:

Note that the Escalation canceled message is also sent if operations are finished, but recovery operations are configured and are not executed yet.

[harry76]

In the action, open the Operations tab and make sure “Notify about canceled escalations” is ticked. It’s on by default, but it’s a per-action setting, and if it got unticked at some point you’d see exactly this: problem and recovery mails arrive fine, nothing when the trigger is disabled.

[ZabbixSeeker]

So here was the problem:
The "Default operation step duration" determines when such a cancellation message will be sent. It came like an hour later.

Undocumented behavior - or extremely poorly documented if implicit somewhere.