SLA only on working hours.

[jabbathehut]

Hi!
A nice feture would be to be able to define working hours on an IT service (SLA).

Why?
Because let's say you have open hours for a service between 07:00-17:00 the rest of the time the service is closed. Then the sla should only be calculated for those hours and not for the 24 hour period.

Thanks!

[navtek007]

The work around that i used was to write a script that disabled triggers at our out of office hours as SLA's work off the trigger status.