Automated ticket creation with Softlayer - IBM Cloud

[cdslaughter]

Has anyone tried to configure zabbix to open support tickets in Softlayer - IBM Cloud?
If so, what are your thoughts on it? I am currently looking into this and would like to know what others have run into.

Thank you,
Carl Slaughter

[kloczek]

If you know how to create the ticket in batch mode using exact commands with parameters just on top of the exact trigger (or patterns of triggers) create action which will execute backend script and you will have created ticket.
If you want to have communication back from ticket system to the zbbix about for example tickets updates/ACKs if you can hook into you tickets system to be able execute command on ticket update you can use zabbix API to inject those updates to triggers updates.

https://www.zabbix.com/documentation/3.4/manual/api/reference/trigger/update

That is kind of the generic recipe to connect zabbix with any ticket system.

[cdslaughter]

I have already been able to get the integration to work. I was just curious if there was an interest in the community for this integration and what others have run into when setting it up. I had thought about sharing the scripts that make it work, but if there was something I should watch out for, I was going to address it before sharing the integration scripts.

I already create or update tickets (if one for this event has not already been created), ack the zabbix event, and attach the host to the ticket. I thought about adding ticket updates to the event ack messages, but I did not see any value in that right now. I am working on the auto pruning of hosts from zabbix when a host is deleted from the ibm cloud account.

I was just curious what other thought of this of kinda integration and see if anyone had any advice.

Carl