Hi,
After created a "new IT service",
it will be usefull if we'll have the possibility to Recalculate "IT service" for previous periode of time from old values of triggers.
Example:
We check since one year the availability of a web server.
And today, we need to have a SLA from it.
we create a IT service linked with trigger of web server.
but the IT service calculated is 100% between last year to today even if we had even triggered on it.
thanks for your support.
Esab.
After created a "new IT service",
it will be usefull if we'll have the possibility to Recalculate "IT service" for previous periode of time from old values of triggers.
Example:
We check since one year the availability of a web server.
And today, we need to have a SLA from it.
we create a IT service linked with trigger of web server.
but the IT service calculated is 100% between last year to today even if we had even triggered on it.
thanks for your support.
Esab.