Alert resolution states

[jpawlowski]

Hi!

I just found something interesting coming from die M$ MOM: resolution states.
they describe it on http://www.microsoft.com/technet/pro...om2005_3.mspx:

Resolution state Service level agreement
------------------------------------------
New 10 minutes
Acknowledged 20 minutes
Level 1: Assigned
to helpdesk or
local support 4 hours
Level 2: Assigned
to subject matter
expert 2 days
Level 3: Requires
scheduled
maintenance 7 days
Level 4: Assigned
to external group
or vendor 30 days
Resolved -

is there something like this already planed? what about the escalation function? what exactly will this future feature be able to do?


regards
Julian

[Alexei]

Is it kind of escalation rules? If so, similar functionality will be implemented in 1.1.

[jpawlowski]

yea it is, but in fact it's a little bit different as I can see. it has a ticketing system included for example. i don't see zabbix having ever one complex ticketing system but how about a good defined interface to a popular open source ticket system?

what features are you planing to have for your escalation rules? is it only some kind of "i send a mail to admin A and if the error is still out there after one hour i send a mail to admin B"? i think this is nearly usable with the current actions system. or is it more like "if admin A didn't respond to the notification by going to URL ?errorid=123&acknowledge=true, then send a message to the next user/group.

sorry for my buggy questions but i'm not very familiar yet with all that topic :-)