Problems with IT Services GUI

[mizaring]

Hi all,

We have a pretty serious problem with the display of the IT Services in version 1.6.1 (which was probably present in previous version). We are using a IT Services structure that look like this :

Service 1
- Sub Service 1 - 1
- - Sub Service 1 - 1 - 1
- - Sub Service 1 - 1 - 2
- Sub Service 1 - 2
- - Sub Service 1 - 2 - 1
- - Sub Service 1 - 2 - 2

Service 2
- Sub Service 2 - 1
- Sub Service 2 - 2 (soft link to Service 1)
- Sub Service 2 - 3 (soft link to Sub Service 3 - 1 - 1)
- Sub Service 2 - 4 (soft link to Sub Service 3 - 1 - 3)

Service 3
- Sub Service 3 - 1
- - Sub Service 3 - 1 - 1
- - Sub Service 3 - 1 - 2
- Sub Service 3 - 2
- - Sub Service 3 - 2 - 1
- - Sub Service 3 - 2 - 2

When we try to expand (with the "+" sign) the "Service 2", either nothing happen or another item from "Service 3" is shown. We can barely edit our IT Services configuration anymore, we found a way but it ain't pretty. Using the "Sort order" to put "Service 2" after "Service 3" seem to make things a little better but we still get some weird behavior with the expand action.

Neither do we see the soft links under "Service 2"

Can someone confirm this and see what can be done to correct this behavior. Thanks for all the good work!

MAG

[Aly]

What browser you're using?

[mizaring]

I tried with both Internet Explorer 7 and Firefox 3.0.4, both have the problem. Thanks.

MAG

[mizaring]

This is the error I get in Firefox :

Erreur*: uncaught exception: JSTree ERROR [closeSNodeX]: JSTree ERROR [OpenNode]: TypeError: document.getElementById("id_" + nodelist[i]) is null

[Aly]

Registered in our bug tracking system as ZBX-620. Thank you. Will be fixed ASAP.

Fixed!
Change include/services.inc.php ~697:

$temp[$rows['serviceid'].','.$linkid]=$rows; 

to:

$temp[$rows['serviceid'].'.'.$linkid]=$rows; 

[mizaring]

You also need to change the following to make it work in the configuration section :

Change include/services.inc.php ~664:

$temp[$rows['serviceid'].','.$linkid]=$rows;

to

$temp[$rows['serviceid'].'.'.$linkid]=$rows;

Thanks for your time.

MAG