I am trying to use IT services to represent a particular service.
I added all the elements with the relevant triggers that make up the entire service - so far so good.
However, I have also built dependency checking into the triggers so if for example a router goes down, there are no events generated for all the subsequent triggers that depend on that router to provide the access.
This works fine, but not in the IT service view. I noticed that some of my checks that have triggers dependent on the router being available are now showing as down and affecting service - which was not the case. The situation was that the service was up, but I could not interrogate the device due to the router being down.
Is this a bug?
I added all the elements with the relevant triggers that make up the entire service - so far so good.
However, I have also built dependency checking into the triggers so if for example a router goes down, there are no events generated for all the subsequent triggers that depend on that router to provide the access.
This works fine, but not in the IT service view. I noticed that some of my checks that have triggers dependent on the router being available are now showing as down and affecting service - which was not the case. The situation was that the service was up, but I could not interrogate the device due to the router being down.
Is this a bug?