No email sent from Notifications

[duggram]

I've been asked to try and figure out why zabbix is not sending out email notifications. I've searched this forum for answers and have found none. For some reason when Events are firing the Actions aren't occurring. BTW all groups have full permissions. If you have a suggestion on why email notifications aren't being sent please let us know.

Here you can see there are no Notifications:



You can also see that in the Events there are no Actions:



I think the Actions and Triggers are setup right:

[untergeek]

Yay! I get to be the first to respond.

I can see from your Action definitions that you don't have the condition:

"Trigger value = PROBLEM"

Our own Actions have these, for example:

Maintenance status not in "maintenance"
Trigger value = "PROBLEM"
Trigger severity >= "Average"

[qix]

Untergeek++

[karthikls]

No Actions Found.

I have the same problem.

I cant see any actions.The actions are sen blank.Please help.

regards,
Karthik

[herta]

checklist

- you can send e-mails from your zabbix server (from the command prompt)
- in Administration -> Media types, Email is configured properly and is enabled
- in Administration -> Users, select one of the users, go to the Media tab, and verify that Email has been added, and that all values have been configured properly
- in Configuration -> Hosts, there is at least one trigger that is enabled
- in Configuration -> Actions -> Event source: Triggers, there is at least one action with an action condition that matches the trigger, and at least one operation that specifies that a mail should be sent to the above user or to the user group to which (s)he belongs

[karthikls]

How to configure action items

Thanks herta,

Please let me know how to configure actions items on configurations>actions. I see there are few stops as mentioned below.Please let me know what to be filled on Trigger URL.

Trigger: /tmp/test.txt file does not exist
Trigger status: PROBLEM
Trigger severity: Warning
Trigger URL:

Regards,
Karthik.L.S

[karthikls]

Actions.

Also please let me know should we create each action item for each application for the email alert to be sent.On events we see that the message as been sent but none of the mails are received.Please let us know where the issue is.V have created a script for sending mails as 1.8.12 does not support our email client.

Thanks

[herta]

Hello Karthik.L.S.

I think you are referring to the items in the Default message field. The content of that field is what will be posted in your mail body. Just keep the defaults. If the macro's can be translated, they will be. If not, you can always come back and change them.

Perhaps an example will help:


(http://postimage.org/image/rgjbjj1fj/)

(Image taken from our 1.8.11 server, because it's easier to capture all the info in one picture. In 2.0, the three area's are split over three tabs.)

If everything else has been configured properly, this action will send an e-mail to users in the group "Zabbix administrators" (= Action operations) whenever a trigger with severity = Disaster fires outside the maintenance windows (= Action conditions).

The mail that gets send looks like this:

From: zabbix@xxx
Sent: Tuesday, 26 June, 2012 08:30
To: herta
Subject: PROBLEM: Router Bayswater - Host unreachable

ITEM.NAME = ping
ITEM.VALUE = 0
NODE.ID = 0
NODE.NAME = *UNKNOWN*
TIME = 08:30:21
TRIGGER.COMMENT = Host unreachable
TRIGGER.EVENTS.UNACK = 31
TRIGGER.EVENTS.PROBLEM.UNACK = 10
TRIGGER.EVENTS.ACK = 0
TRIGGER.EVENTS.PROBLEM.ACK = 0
TRIGGER.PROBLEM.EVENTS.PROBLEM.ACK = {TRIGGER.PROBLEM.EVENTS.PROBLEM.ACK}
TRIGGER.ID = 15807
TRIGGER.KEY = icmpping
TRIGGER.KEY1 = icmpping
TRIGGER.NAME = Host unreachable
TRIGGER.NSEVERITY = 5
TRIGGER.SEVERITY = Disaster
TRIGGER.STATUS = PROBLEM
TRIGGER.URL =
TRIGGER.VALUE = 1
ITEM.NAME1 = ping
ITEM.VALUE1 = 0
NODE.ID1 = 0
NODE.NAME1 = *UNKNOWN*

Kind regards,

Herta

[karthikls]

Script,

Dear Herta,

Please provide me a script for zabbix which can send me a email notification.I tried with different scripts but did not help.

The action says that the mail is sent but none of the mails have come so far.Please help me.

regards,
karthik.L.S

[herta]

Hello Karthik.L.S.,

You state that the action indicates that the mail is sent, but that you do not receive any mails.
At first sight, that suggests that the issue is a mail problem, rather that a zabbix issue.

Can you send a mail from your zabbix server outside of zabbix? (You never mentioned what operating system or mail client you are using.)

If not, try to find a forum which deals with your mail client and/or your operating system.

Kind regards,

Herta

[karthikls]

No mail sent

Dear Herta,

Am using cent os 6 and logix is the mail client, bit stuck up in this.

Kindly let me know what logix mail client to do with.

Also let me know if there is any script available for the notifications.

Kind regards,
Karthik

[karthikls]

No Actions Found.

Dear Herta,

Am using cent os 6 and logix is the mail client, bit stuck up in this.

Kindly let me know what logix mail client to do with.

Also let me know if there is any script available for the notifications.

Kind regards,
Karthik

[underlig]

I really cannot get this to work either, there is some kind of magic combination of checkboxes in the action-settings that make the emails get sent and i had one working before but like the idiot i am i deleted all my actions instead of just disabling them.

action with: Trigger severity >= "Warning"

action with: Maintenance status not in "maintenance"
Trigger value = "PROBLEM"

action with: Maintenance status not in "maintenance"
Trigger value = "PROBLEM"
Trigger severity = "Disaster"

None of them works. I've tried adding an action to a trigger in a template, and one to a trigger in a specific host, no go.

I've tried sending the email to the zabbix admin group or just my single user, no go.

There IS a trigger that gets triggered, called "ping failed" with {HOST-TEST:icmpping[ , , , , ].last(10)}<1 as its expression and a severity of disaster, it's flashing red on my dashboard but the action says "-"

I can't belive there is not a single logfile that will tell me why my actions isn't fired, nor a button to just test if it works or not.
Unfortunately i'm stuck with 1.8.13 because it's installed through FreeBSD ports and they're not up to 2.0 yet, maybe things work better in 2.0.

Since i DID get emails before, i know that the rest of the system is set up correctly. Old mail: (i do not remember what settings i had)
"Trigger: testlocal-trigger
Trigger status: PROBLEM
Trigger severity: Disaster
Trigger URL:

Item values:

1. Ping (HOST-TEST:icmpping[ , , , , ]): 0 2. *UNKNOWN* (*UNKNOWN*:*UNKNOWN*): *UNKNOWN* 3. *UNKNOWN* (*UNKNOWN*:*UNKNOWN*): *UNKNOWN*"

** edit

Actually ignore this, this morning i got emails from zabbix. Sadly it's because of low diskspace on another server, so not for the trigger i've tested.
I added the action-name in the email so i know what action gets emailed. I shall not touch anything from now on.

** edit #2
I also figured out that disabling and enabling the trigger does not mean the action will occur, so whatever you test action for, make sure you test it by triggering outside of zabbix. (My ping-trigger has been active for x days, so the action would have triggered x days ago, not now.)

[Balu123]

Email notification

Dear Herta

I am also having the same issue.
Not able to receive the mails but the action log status shows sent.
kindly give the solution

[herta]

Dear Herta

I am also having the same issue.
Not able to receive the mails but the action log status shows sent.
kindly give the solution

There's a checklist on https://www.zabbix.com/forum/showpos...86&postcount=5
Does your environment match that list?