system.cpu.util becomes Not Supported

[RobertS]

I am using agent 1.8.6 on Windows 2008R2. After receiving a few values for "system.cpu.util" the item becomes "Not Supported". After restarting the Agent it works again for a few minutes. Other items are working without problems.

Any ideas?

3236:20110830:092900.737 In add_check('system.cpu.util', 60, 0, 0)
3236:20110830:092911.770 For key [system.cpu.util] received value [3.216243]
3236:20110830:092911.770 In process_value() key:'SERVER:system.cpu.util' value:'3.216243'
3236:20110830:093012.854 For key [system.cpu.util] received value [2.999893]
3236:20110830:093012.854 In process_value() key:'SERVER:system.cpu.util' value:'2.999893'
3236:20110830:093100.876 In add_check('system.cpu.util', 60, 0, 0)
3236:20110830:093113.893 For key [system.cpu.util] received value [ZBX_NOTSUPPORTED]
3236:20110830:093113.893 In process_value() key:'SERVER:system.cpu.util' value:'ZBX_NOTSUPPORTED'
3236:20110830:093113.893 Active check [system.cpu.util] is not supported. Disabled.

# zabbix_get -s SERVER -k system.cpu.util
ZBX_NOTSUPPORTED
# zabbix_get -s SERVER -k system.cpu.util[all,,avg1]
ZBX_NOTSUPPORTED
# zabbix_get -s SERVER -k agent.version
1.8.6

[jvandenbroek]

I have the same behavior on some of our W2003 R2 64-bit servers. However, most of them are working fine. Strange, because they're all running at the same hardware. Any idea what could cause this? Thanks.

[RobertS]

1.8.9 still not working

I update the agent today to 1.8.9 but still the same problem: "system.cpu.util" becomes "Not supported" after one successful measurement. All other items like "system.cpu.load" and various "perf_counter" are working correctly.

Only some Windows 2008R2 servers are affected, others are working fine. Any suggestions appreciated how to do further investigations on this problem.

[aic]

Hi!

I would like to suggest you (if you didn't do it yet) check from Windows side if the perf_counter has been not changed. Becuase, I had similar issue regarding some items with issue in some servers and not in another, in our environment, the reason was that some of them were running different ServicePack some of them were running SP1 and other SP2.

Good luck!

[heathz]

Hi!

I would like to suggest you (if you didn't do it yet) check from Windows side if the perf_counter has been not changed. Becuase, I had similar issue regarding some items with issue in some servers and not in another, in our environment, the reason was that some of them were running different ServicePack some of them were running SP1 and other SP2.

Good luck!

i know the topic is old but i'm having the same issue but there's only one windows 2008 server R2 Standard SP1 of many that's not working... so i think the problem is not the SP1 or SP2...
anyone solved this?
Worked during five minutes than came back to ZBX_NOTSUPPORTED

i'm using Zabbix Server and Agent 1.8.13

ps.: when I stop the service and than start again it starts work again (for more five minutes)... if I restart the service it doesn't work...

[RobertS]

I also still have the problem on 6 out of 200+ servers. They are all 2008R2 SP1. All of affected servers run a software called "ObjectStore Win64 7.2.0" and not very much else. But I have this SW on other servers also and it's working there.

perf_counter[\Processor(_Total)\% Processor Time,60] is working, system.cpu.util does not.

[QwErTy_LoGiC]

Same problem here...

Hi,
Just to let you know that this problem is also present in my environment.

However, it has limited scope, out of 300+ servers, I have 9 servers that are exhibiting the problem. Servers are of both physical and virtual nature. All of which are Windows 2008 SP1.

I have replaced my item for the perf_counter object for the time being.

[dimir]

The bug was created

https://support.zabbix.com/browse/ZBX-5201

please follow that. I need more information on how to reproduce it.

[dimir]

Do you get next DEBUG-level message in the agent log on affected Windows box:

cannot get counter value ...

If you do, please specify it here.

[dimir]

Could anyone having this proble please try one of the attached agent binaries here:

ZBX-5201

In order to get more information on the issue we need a log with DebugLevel=4. Thanks.