In the setup we have trigger that depend on other triggers, e.g
High ranking Trigger is when a server doesn't respond for 6 mins
Warning ranking Trigger is when a server doesn't respond for 3 mins
To make sure Warning triggers are not achive when High triggers are active we have made the Warning trigger depend on the High trigger
We also have a test action that triggers on all events
This trigger is set to always Escalations after 1 min (for testing) until the event acknowledged = "Ack"
If we now turn the server off to test this we get
no emails up to 3 mins
warning emails from 3 mins
high and warning emails from 6 mins (but we only see the high trigger in trigger alerts)
acknowledge the alert
warning emails continue to be sent to mailbox every minute.
Turn server back on
High & warning recover emails are sent
Any ideas on how we can fix this, I was thinking about changing the php code that acknowledges the alert so it would also acknowledge children but this would only start working when a staff member acknowledges the alert, very bad for something like a router/switch outage.
High ranking Trigger is when a server doesn't respond for 6 mins
Warning ranking Trigger is when a server doesn't respond for 3 mins
To make sure Warning triggers are not achive when High triggers are active we have made the Warning trigger depend on the High trigger
We also have a test action that triggers on all events
This trigger is set to always Escalations after 1 min (for testing) until the event acknowledged = "Ack"
If we now turn the server off to test this we get
no emails up to 3 mins
warning emails from 3 mins
high and warning emails from 6 mins (but we only see the high trigger in trigger alerts)
acknowledge the alert
warning emails continue to be sent to mailbox every minute.
Turn server back on
High & warning recover emails are sent
Any ideas on how we can fix this, I was thinking about changing the php code that acknowledges the alert so it would also acknowledge children but this would only start working when a staff member acknowledges the alert, very bad for something like a router/switch outage.
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