Duplicate Emails

[ssureshot]

On the initial error report I am receiving duplicate problem emails but only a single issue resolved mail. Any idea why there would be duplicates?

I might think maybe the user also being part of the admin group? But then I thought why wouldn't I get duplicate issue resolved also.

Thanks

[heaje]

How many actions do you have specified for that trigger that goes off? Do you have one action that sends a problem/recovery email and another one that only sends the problem email?

Just remember, that EVERY action that applies to the trigger will go off.

[ssureshot]

Good call Heaje,, I must have created that one day and forgot all about it..

Thank you sir!