Problem not clearing after value shows resolved

[clegendre]

Hi,

We are having an issue, where the value returned on a check should mean the problem is resolved, but it still shows as a problem.

The problem is 'high error rate on interface'. The value now is correct and no errors are occurring, but the trigger that should be clearing it is not.


This is not something fancy we created, it is the Template Net Cisco IOS SNMPv2 template.

We've had this happen once before with a up/down interface, but seemed to clear on its own after a while.

[filipi_saci]

I have the same problem.

Can you fix it?

[filipi_saci]

I change my resolve trigger from:



avg(/Template Module Interfaces SNMPv2/net.if.in.errors[ifInErrors.{#SNMPINDEX}],5m)<{$IF_ERRORS_WARN:"{#IFNAME}"}-2
and avg(/Template Module Interfaces SNMPv2/net.if.out.errors[ifOutErrors.{#SNMPINDEX}],5m)<{$IF_ERRORS_WARN:"{#IFNAME}"}-2




To:



avg(/Template Module Interfaces SNMPv2/net.if.in.errors[ifInErrors.{#SNMPINDEX}],5m)<={$IF_ERRORS_WARN:"{#IFNAME}"}-2
and avg(/Template Module Interfaces SNMPv2/net.if.out.errors[ifOutErrors.{#SNMPINDEX}],5m)<={$IF_ERRORS_WARN:"{#IFNAME}"}-2



Re-run discovery rule and wait for 5 minutes.