Zabbix Agent and AcronisCommandLineTool

[novazion]

Hello,

We are using Acronis Backup and recovery as a backup solution.

I'm trying to monitor the backups status via an agent and a UserParameter like:
UserParameter=AcronisStatus,C:\SUPERVISION\ACRONIS COMMANDLINETOOL\acrocmd list plans --filter_status=ok | FIND /C "ok"

But the result is always ZBX_NOTSUPPORTED. Running this command in a dos prompt is ok.

I tried to put the command in a .bat. And then executing the .bat via UserParameter. But the result is the same. The problem is really the acrocmd executable via agent.

I tried the 32 and 64 bit version of the agent.
The version using is 2.2.5 (revision 47406).

Does anyone see a solution?

Thank you.
Best regards.
Emeric.

[ingus.vilnis]

Hi Emeric,

Zabbix agent itself is fine. Some things and pointers for you to check:
1) Please set UnsafeUserParameters=1 in zabbix_agentd.conf file on that host. Don't forget to restart agent service after editing configuration.

2) I will not test it on my systems now but some pointers on the UserParameter.
Please use brackets for the file path.
Try escaping special characters with a backslash.

Not sure if it will work but play around with this:

UserParameter=AcronisStatus,"C:\SUPERVISION\ACRONIS COMMANDLINETOOL\acrocmd" list plans --filter_status=ok | FIND \/C "ok"

Best Regards,
Ingus

[novazion]

Thank you for your answer.

ok I tried what you said. i had already tried some of the tips.

Nothing better.
Something is not compatible between the agent and the executable it seems.

Even simplifying the command to :

UserParameter=AcronisStatus,"C:\SUPERVISION\ACRONISCOMMANDLINETOOL\acrocmd"

is not working.
This is weird.