Not all actions are getting triggered, only some. Configs look the same

[zabbix-janitor]

Not all actions are getting triggered, even ones cloned from working actions with different destinations

Zabbix V4.0.18, running on Debian 9.12. I did not set this up but am troubleshooting someone else's installation.

I have gone through the settings for the actions in question and don't see differences that should be causing the issue. The one that works sends to a user, the one that isn't working sends to a channel. We also have a working alert that sends to a channel for information level alerts.

I am at a loss as to how to further troubleshoot this. When I look in the history I see the working actions triggered and no mention of the non-working actions

For the working action:

Conditions

A	Problem is not suppressed	Remove
B	Trigger severity is greater than or equals High	Remove

• Default operation step duration
• Default subject
• Default message
  Last value: {ITEM.LASTVALUE1} ({TIME}) zbxtg;itemid:{ITEM.ID1} zbxtg;title:{HOST.NAME} - {TRIGGER.NAME}
• Pause operations for suppressed problems
• Operations

  1	Send message to users: redacted (User Name) via telegram	Immediately	Default	Edit Remove

  New

• At least one operation, recovery operation or update operation must exist.

For the non-working action:

Conditions

A	Problem is not suppressed	Remove
B	Trigger severity is greater than or equals High	Remove

• Default operation step duration
• Default subject
• Default message
  Last value: {ITEM.LASTVALUE1} ({TIME}) zbxtg;itemid:{ITEM.ID1} zbxtg;title:{HOST.NAME} - {TRIGGER.NAME}
• Pause operations for suppressed problems
• Operations

  1	Send message to users: redacted channel redacted telegram channel) via telegram	Immediately	Default	Edit Remove

  New

• At least one operation, recovery operation or update operation must exist.

[tim.mooney]

Does whatever "redcated channel redacted telegram channel" evaluates to have at least read access to the host, according to the permissions set within Zabbix?

See the comment about "Operation type: send message" in https://www.zabbix.com/documentation...tion/operation

[zabbix-janitor]

Does whatever "redcated channel redacted telegram channel" evaluates to have at least read access to the host, according to the permissions set within Zabbix?

See the comment about "Operation type: send message" in https://www.zabbix.com/documentation...tion/operation

The user in question did *not* have access, and the user for the channel that worked *did* have access.

I will have to wait for an alert to be sure, but I think you pointed out the issue. Thank you, you are a gentleman and a scholar.