Report problems to Zabbix administrators - not sending to all administrators

[JePr]

Hello all,

I am attempting to configure Zabbix to open tickets in Zendesk for high and disaster priority problems.

I have followed https://www.zabbix.com/integrations/...#tab:official1 and configured the webhook and the API key on the Zendesk side.

When I test the Zendesk media type, the ticket gets created without any problems. So that all appears to be configured correctly.

I have created a user:

• User name: Media User
• Role: User role (although also tested with Admin role)
• Groups: Zabbix administrators
• Media Type: Zendesk

This was not working, so I then added email media type to the user. This seems to show that actually, the Zendesk integration is not the issue, but just that only one user from the Zabbix Administrators group is actually getting notified.

I have simulated some Disaster problems, the Zabbix Administrator gets alerted (sends email to me), but the other user does not get alerted either by email or Zendesk. So I know the action seems to be getting triggered, as I get an email, but the Media User (also a member of Zabbix Administrators) does not.

Any suggestions?

Thanks!

[JePr]

Not a solution, but at least a workaround. Rather than using this new Media User 9as described in the documentation), I instead just added the media types to the main Zabbix administrator account. I would still be keen to understan why other users are not being notified in the event we need to add additional notifications in the future.