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Zabbix Agent - Windows Server 2022 - Unhandled exception c0000005 detected

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  • jbeard
    Junior Member
    • Sep 2021
    • 3
    #1

    Zabbix Agent - Windows Server 2022 - Unhandled exception c0000005 detected

    Upgraded a Win2012 R2 server to Win2022 Std.
    Zabbix agent was previously working. Updated the agent to 5.4.4.2400 release and it still will not run. Logs show:


    Code:
     7744:20210927:072517.757 Starting Zabbix Agent [SERVERNAME]. Zabbix 5.4.4 (revision 1765c4f1bc).
7744:20210927:072517.758 **** Enabled features ****
7744:20210927:072517.759 IPv6 support: YES
7744:20210927:072517.760 TLS support: YES
7744:20210927:072517.762 **************************
7744:20210927:072517.763 using configuration file: C:\Program Files\Zabbix Agent\zabbix_agentd.conf
7744:20210927:072518.898 agent #0 started [main process]
5116:20210927:072518.900 agent #1 started [collector]
5996:20210927:072518.901 agent #3 started[listener #2]
14272:20210927:072518.903 agent #2 started[listener #1]
10144:20210927:072518.904 agent #4 started[listener #3]
14324:20210927:072518.905 agent #5 started [active checks #1]
14020:20210927:072552.964 Starting Zabbix Agent [SERVERNAME]. Zabbix 5.4.4 (revision 1765c4f1bc).
14020:20210927:072552.966 **** Enabled features ****
14020:20210927:072552.967 IPv6 support: YES
14020:20210927:072552.968 TLS support: YES
14020:20210927:072552.969 **************************
14020:20210927:072552.970 using configuration file: C:\Program Files\Zabbix Agent\zabbix_agentd.conf
14020:20210927:072554.111 agent #0 started [main process]
12152:20210927:072554.113 agent #1 started [collector]
8732:20210927:072554.114 agent #3 started[listener #2]
2696:20210927:072554.115 agent #2 started[listener #1]
1844:20210927:072554.116 agent #4 started[listener #3]
12872:20210927:072554.117 agent #5 started [active checks #1]
12872:20210927:072554.226 Unhandled exception c0000005 detected at 0x00007FFEEF643AD6. Crashing ...
12872:20210927:072554.227 ====== Fatal information: ======
12872:20210927:072554.228 Program counter: 0xef643ad6
12872:20210927:072554.229 === Registers: ===
12872:20210927:072554.230 r8 = e6e540 = 15131968 = 15131968
12872:20210927:072554.231 r9 = e6e548 = 15131976 = 15131976
12872:20210927:072554.232 r10 = 96c98f1b1e5fe270 = 10865372922644521584 = -7581371151065030032
12872:20210927:072554.233 r11 = 0 = 0 = 0
12872:20210927:072554.234 r12 = 130 = 304 = 304
12872:20210927:072554.235 r13 = 0 = 0 = 0
12872:20210927:072554.236 r14 = 2 = 2 = 2
12872:20210927:072554.237 r15 = 4e0000 = 5111808 = 5111808
12872:20210927:072554.238 rdi = e6e54 = 945748 = 945748
12872:20210927:072554.239 rsi = e6e540 = 15131968 = 15131968
12872:20210927:072554.240 rbp = e6e550 = 15131984 = 15131984
12872:20210927:072554.241 rbx = 4e0000 = 5111808 = 5111808
12872:20210927:072554.242 rdx = 3512540 = 55649600 = 55649600
12872:20210927:072554.243 rax = 0 = 0 = 0
12872:20210927:072554.244 rcx = e6e54f = 15131983 = 15131983
12872:20210927:072554.245 rsp = 2f1ef10 = 49409808 = 49409808
12872:20210927:072554.246 efl = 10202 = 66050 = 66050
12872:20210927:072554.247 csgsfs = 332b5300 = 858477312 = 858477312
12872:20210927:072554.248 === Backtrace: ===
12872:20210927:072554.421 14: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RtlReAllocateHeap+0x1276) [0xef643ad6]
12872:20210927:072554.422 13: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RtlReAllocateHeap+0x197) [0xef6429f7]
12872:20210927:072554.423 12: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RtlReAllocateHeap+0x5a) [0xef6428ba]
12872:20210927:072554.424 11: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(NotifyShims+0x8bea) [0xa358adaa]
12872:20210927:072554.425 10: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x40220d27]
12872:20210927:072554.426 9: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x40075b03]
12872:20210927:072554.427 8: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4009eb3c]
12872:20210927:072554.428 7: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4009d57c]
12872:20210927:072554.429 6: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4009c763]
12872:20210927:072554.430 5: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4009a48e]
12872:20210927:072554.431 4: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4009953f]
12872:20210927:072554.432 3: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x40084537]
12872:20210927:072554.433 2: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4021a508]
12872:20210927:072554.434 1: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(BaseThreadInitThunk+0x10) [0xeea14ed0]
12872:20210927:072554.436 0: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RtlUserThreadStart+0x2b) [0xef6ae20b]
12872:20210927:072554.440 ================================
    Is Server 2022 not supported?
    Tags: None
    • jbeard
      Junior Member
      • Sep 2021
      • 3
      #2
      Originally posted by cyber
      5.4.4 came out 30 August 2021 and W2022 was announced on 1st of September 2021... It might be, that Agent is built without considering existence of W2022..
      Noted, although technically Win2022 was GA'd August 18
      Figured I'd share though in case anyone else had the same issue. Hopefully it'll get resolved as that version gets older!

        Comment

        • jbeard
          Junior Member
          • Sep 2021
          • 3
          #3
          Looks like it's been noted - https://support.zabbix.com/browse/ZBX-19926

            Comment

            • tcp01315
              Junior Member
              • Apr 2023
              • 3
              #4
              Hi,

              I'm having the same issue in win server 2016.

                Comment

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