Sharp Copier Template Issues for MX series

[imailuk]

Hello,

I have implemented the Template for Sharp Copiers (template_sharp_printer-c301w_and_mx-2640), which on the whole worked and gave me toner levels etc - nice! However, for one or two devices, where a toner was 'Near End of Life', the 'item' for one of the toner usage items, (e.g. Black Toner Usage) would report the following error:

Value of type "string" is not suitable for value type "Numeric (unsigned)". Value "-3"

And the item would not be available.

I'm a complete novice with template creation etc, but figured this just meant the SNMP information contained data that was not compatible with the expected template item. I then went into Configuration->Templates, and edited the item in the template. The 'Type of information' field for the item was 'Numeric (Unsigned)', so I changed it to 'Numeric (floating)'. This got the item working again, and sure enough '-3' was the figure for the almost out of toner items. This I guess means I can edit the triggers since they are not reporting warnings because I believe they expect '0' not '-3'.

Just putting this out there, will likely see if I can create a new template from the one I'm using with the correction that enable it to work with MX series copiers.

Hope this was useful!

[imailuk]

HI,

Alexander Bakaldin created the original Sharp printer template for Zabbix 6.0 - I've updated the template for my use, and would like somehow to pass this on to Alexander, or make it available to anyone who wants it. I've signed up for Github, but have no idea how to use it (got some learning to do!).

Anyway, it's only a slight modification, and tested against the following copiers:

MX3114N
MX3110N
MX4070N
MX2314N

The template adds the 'Toner *colour* - Last Gasp before Empty' trigger, previously there was no trigger for SNMP '-3' trigger which is essentially the copier saying toner is nearly gone, but not quite. When the same trigger reports '0'. the cart needs replacing. I've changed the alert status to 'HIGH' for '0', the other alerts are Warnings, so email alerts etc can be made when the toner actually needs to be chnaged.

Anyway, if anyone wants the template Ive attached it here as a .txt file, change the .txt to .yaml before importing into your Zabbix 6.0 setup. If you already have this template installed, it will update it.

Enjoy