Problem with refresh Unsupported Item key

[cico_lt]

Hi,

I have Zabbix 3.0.1 on CentOS 7.2.1511.

I have some Active Item on a host. The web GUI says that those items are "Unsupported Item Key", but if I test each single Item on Zabbix Server, with command: zabbix_get -k <item_key> -s <ip_address>, the item works and return a value. Always.

Monitoring the zabbix server's log, I never see that the server tries to get a value from those items.

In the web GUI in the: Administration => General => Other => Refresh unsupported items (in sec), I set the value 10 .... then I expect that the Server tries to recover the Item....and instead... Nothing !!!

More informations are: the host to monitor is Enable; the zabbix agent is running on the host; the Unsupported Items are in a Template linked to the host.

Maybe that is a bug ??

I'm waiting for comments or suggestions.

Thanks

[krs4keshara]

Same here with zabbix 3.0 on CenOS7.

Any resolution?

[kloczek]

Hi,

I have Zabbix 3.0.1 on CentOS 7.2.1511.

I have some Active Item on a host. The web GUI says that those items are "Unsupported Item Key", but if I test each single Item on Zabbix Server, with command: zabbix_get -k <item_key> -s <ip_address>, the item works and return a value. Always.

Fist: do not use zabbix_get because if you willexecute it from server it simulates "zabbix agent" item type (passive item).
Use zabbix_agent -t <item_key> on host with running agent.
Second: increase debug level on agent and observer collection a data on the host with agent.

In the web GUI in the: Administration => General => Other => Refresh unsupported items (in sec), I set the value 10 .... then I expect that the Server tries to recover the Item....and instead... Nothing !!!

Server does not refreshes anything. It only holds status of the item accordingly to what has been received from the agent. You need to have a closer look on what is going on on agent. Server has nothing to do here (if it is not calculated item which for example generates div by zero as result).