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New Devices Remain in "Unknown" Status Until Zabbix Server Restart

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  • Carlton Haas
    Junior Member
    • Jan 2024
    • 2

    #1

    New Devices Remain in "Unknown" Status Until Zabbix Server Restart

    Hello everyone,

    I've encountered a recurring issue with my Zabbix setup and need some guidance. Every time I add a new device, either as an SNMP or as an agent, it doesn't connect immediately. The device stays in the "unknown" connection status. The only workaround I've found is to restart the Zabbix server using the command service zabbix-server restart. Post-restart, the new device's status updates to "Available," and it starts working correctly.

    Has anyone else faced this issue? What could be causing the devices to not connect immediately and only become available after a server restart? Any insights or solutions would be greatly appreciated.

    Thank you in advance for your help!​
  • LenR
    Senior Member
    • Sep 2009
    • 1005

    #2
    How long are you waiting for the new device to be active compared to the value in CacheUpdateFrequency?

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