Scheduled Reports Issue

[jdoggy31]

Hello - I am receiving a time out error when trying to setup a scheduled reports. I am getting a cannot connect to web service timeout was reached error when hitting test. I can confirm though in fact that Zabbix server is reaching the the web server see log below. Following the url in the log file brings me to the report. I notice a approximately 3 min delay from the time report is is requested till a "timeout occurred while dashboard was getting ready" error is generated in the logs. Any insight would be greatly appreciated

zabbix_server (Zabbix) 6.4.14
zabbix_web_service (Zabbix) 6.4.14

I Have:

Zabbix-Web-Service
Installed Chrome
Configured Zabbix Conf file with WebServiceURL=http://localhost:10053/report

zabbix-web-service log

2024/04/29 10:38:22.063693 received report request from 127.0.0.1:34520
2024/04/29 10:41:32.590929 timeout occurred while dashboard was getting ready, url: 'http://xxx.asd.asd/zabbix/zabbix.php?action=dashboard.print&dashboardid=164& from=2024-04-28%2000%3A00%3A00&to=2024-04-29%2000%3A00%3A00'
2024/04/29 10:41:32.594356 writing response for report request from 127.0.0.1:34520

[uurtsolmon]

had the exact same problem. did you solve it

[uurtsolmon]

2024/05/11 10:26:52.887525 writing response for report request from 10.10.10.67:32824
2024/05/11 10:31:28.600074 received report request from 10.10.10.67:56078
2024/05/11 10:32:29.689579 timeout occurred while dashboard was getting ready, url: 'http://10.10.10.67/zabbix//zabbix.php?action=dashboard.print&dashboardid=192& from=2024-05-10%2000%3A00%3A00&to=2024-05-11%2000%3A00%3A00'

[jdoggy31]

I have not yet. I really wish i could. It worked no issues on a Zabbix 7 instance but I'm not ready to roll that to production.

[eebc-ict-netman]

was there a fix to this issue?

I have installed the new LTS version, and mine is vanilla no hosts even configured, just the bare bone Zabbix 7.0 LTS on Ubuntu 24.04, and I am getting a time-out error, the same as both of you jdoggy31 & uurtsolmon


2024/06/05 14:37:10.553478 making chrome headless request with parameters url: https://zabbix7.domain.uk/zabbix.php...shboardid=2&fr om=2024-06-04%2000%3A00%3A00&to=2024-06-05%2000%3A00%3A00, width: 1920, height: 1080 for report request from [::1]:40048
2024/06/05 14:38:17.523213 timeout occurred while dashboard was getting ready, url: 'https://zabbix7.domain.uk/zabbix.php?action=dashboard.print&dashboardid=2&fr om=2024-06-04%2000%3A00%3A00&to=2024-06-05%2000%3A00%3A00'
2024/06/05 14:38:18.065378 writing response for report request from [::1]:40048

luckily this is only a dev box and not production yet.

[jdoggy31]

I have had good luck with 7.0 LTS so far.

[jdoggy31]

Update on this issue, I had luck running 7.0 lts in a test environment. when I attempt to move it to aws, I get timeout errors exactly the same as 6.4

2024/06/25 08:25:50.766847 timeout occurred while dashboard was getting ready, url: 'http://xx.xx.xx.xx/zabbix/zabbix.php?action=dashboard.print&dashboardid=164& from=2024-06-17%2000%3A00%3A00&to=2024-06-24%2000%3A00%3A00