Zabbix crashes after Zabbix 6.0 to 7.0.1 upgarde

[karzer]

Hello everyone,

After the upgarde from Zabbix 6.0.32 to 7.0.1, the zabbix server crashes after a few minutes with the following warnings. Does anyone have information about the problem? Or is it a new bug?

Thanks

20619:20240722:154328.973 Got signal [signal:11(SIGSEGV),reason:1,refaddrnil)]. Crashing ...
20619:20240722:154328.973 ====== Fatal information: ======
20619:20240722:154328.973 Program counter: 0x5641a02fabd4
20619:20240722:154328.974 === Registers: ===
20619:20240722:154328.974 r8 = 7ffc0ec4c62c = 140720556262956 = 140720556262956
20619:20240722:154328.974 r9 = 0 = 0 = 0
20619:20240722:154328.974 r10 = 0 = 0 = 0
20619:20240722:154328.974 r11 = b2370eccb3bffb91 = 12841749134822079377 = -5604994938887472239
20619:20240722:154328.975 r12 = 0 = 0 = 0
20619:20240722:154328.975 r13 = 7fd6cb3e8570 = 140560509601136 = 140560509601136
20619:20240722:154328.975 r14 = 8 = 8 = 8
20619:20240722:154328.975 r15 = 0 = 0 = 0
20619:20240722:154328.975 rdi = 0 = 0 = 0
20619:20240722:154328.975 rsi = 7fd6cb3e8570 = 140560509601136 = 140560509601136
20619:20240722:154328.976 rbp = 7ffc0ec4eea0 = 140720556273312 = 140720556273312
20619:20240722:154328.976 rbx = 7ffc0ec4c690 = 140720556263056 = 140720556263056
20619:20240722:154328.976 rdx = 669e53b4 = 1721652148 = 1721652148
20619:20240722:154328.976 rax = 669e53f0 = 1721652208 = 1721652208
20619:20240722:154328.976 rcx = 99537bd = 160774077 = 160774077
20619:20240722:154328.976 rsp = 7ffc0ec4c5f0 = 140720556262896 = 140720556262896
20619:20240722:154328.977 rip = 5641a02fabd4 = 94839860341716 = 94839860341716
20619:20240722:154328.977 efl = 10246 = 66118 = 66118
20619:20240722:154328.977 csgsfs = 2b000000000033 = 12103423998558259 = 12103423998558259
20619:20240722:154328.977 err = 4 = 4 = 4
20619:20240722:154328.977 trapno = e = 14 = 14
20619:20240722:154328.978 oldmask = 0 = 0 = 0
20619:20240722:154328.978 cr2 = 0 = 0 = 0
20619:20240722:154328.978 === Backtrace: ===
20619:20240722:154328.980 16: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](zbx_backtrace+0x41) [0x5641a05ce051]
20619:20240722:154328.981 15: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](zbx_log_fatal_info+0x26d) [0x5641a05ce3ed]
20619:20240722:154328.981 14: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](+0x40e5f6) [0x5641a05ce5f6]
20619:20240722:154328.981 13: /lib64/libc.so.6(+0x3e6f0) [0x7fd75183e6f0]
20619:20240722:154328.981 12: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](check_vc_eventlog+0x1c4) [0x5641a02fabd4]
20619:20240722:154328.982 11: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](get_value_simple+0x2ee) [0x5641a02ee47e]
20619:20240722:154328.982 10: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](zbx_check_items+0x33c) [0x5641a02ee87c]
20619:20240722:154328.982 9: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](+0x12ead2) [0x5641a02eead2]
20619:20240722:154328.982 8: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](zbx_poller_thread+0x38f) [0x5641a02ef31f]
20619:20240722:154328.982 7: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](zbx_thread_start+0x20) [0x5641a04ebbc0]
20619:20240722:154328.982 6: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](+0x45377e) [0x5641a061377e]
20619:20240722:154328.982 5: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](MAIN_ZABBIX_ENTRY+0x106f) [0x5641a0293aaf]
20619:20240722:154328.983 4: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](zbx_daemon_start+0x145) [0x5641a05d0ce5]
20619:20240722:154328.983 3: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](main+0x3f5) [0x5641a0287b55]
20619:20240722:154328.983 2: /lib64/libc.so.6(+0x29590) [0x7fd751829590]
20619:20240722:154328.983 1: /lib64/libc.so.6(__libc_start_main+0x80) [0x7fd751829640]
20619:20240722:154328.983 0: /usr/sbin/zabbix_server: poller #4 [got 149 values in 0.021811 sec, getting values](_start+0x25) [0x5641a028eef5]
20619:20240722:154329.034 ================================
20619:20240722:154329.035 Please consider attaching a disassembly listing to your bug report.
20619:20240722:154329.035 This listing can be produced with, e.g., objdump -DSswx zabbix_server.
20619:20240722:154329.035 ================================
20424:20240722:154329.038 One child process died (PID:20619,exitcode/signal:1). Exiting ...
20427:20240722:154329.039 HA manager has been paused
20444:20240722:154329.045 cannot read alert manager service request
20633:20240722:154329.051 cannot read alert syncer request
20459:20240722:154329.064 cannot read LLD manager service request
20454:20240722:154329.066 cannot read LLD manager service request
20452:20240722:154329.066 cannot read LLD manager service request
20449:20240722:154329.068 cannot read LLD manager service request
20450:20240722:154329.072 cannot read LLD manager service request
zabbix_server [20424]: Error waiting for process with PID 20619: [10] No child processes
20427:20240722:154329.100 HA manager has been stopped
20424:20240722:154329.108 syncing trend data...
20424:20240722:154330.763 syncing trend data done
20424:20240722:154330.779 Zabbix Server stopped. Zabbix 7.0.1 (revision 0543fbe4af6).

[tokke77]

Found a solution for this? I experience the same issue upgrading from 7.0.0 to 7.0.1
23272:20240729:111730.096 Got signal [signal:11(SIGSEGV),reason:1,refaddrnil)]. Crashing ...
23272:20240729:111730.096 ====== Fatal information: ======
23272:20240729:111730.096 Program counter: 0x55860f0b4654
23272:20240729:111730.096 === Registers: ===
23272:20240729:111730.096 r8 = 7ffe2408b34c = 140729502970700 = 140729502970700


I also noticed that hosts with template "Template Module Interfaces SNMP" are not reading/processing interface data anymore.

Still new to zabbix so not easy to troubleshoot this.

[tokke77]

Seems to be resolved in 7.0.2