Description Filed is broken

[jayapradha]

Hi Team,

Im created a web scenario and when i create a trigger i give the full URL in the description field .We have a ticketing tool in place and we have included the email id for ticketing tool in the notification section of an alert in zabbix. Now the problem is , the description comes broken in the ticketing console.

for example: in the trigger section on zabbix: www.abcd.status.com
in the ticket description it is: www.abcd.sta

Its not complete. Not sure why. We recently upgraded zabbix server fom 2.2 to 3.1.

please help me fixing this issue.

[batchenr]

Hi Team,

Im created a web scenario and when i create a trigger i give the full URL in the description field .We have a ticketing tool in place and we have included the email id for ticketing tool in the notification section of an alert in zabbix. Now the problem is , the description comes broken in the ticketing console.

for example: in the trigger section on zabbix: www.abcd.status.com
in the ticket description it is: www.abcd.sta

Its not complete. Not sure why. We recently upgraded zabbix server fom 2.2 to 3.1.

please help me fixing this issue.

if you can see the full name at zabbix trigger- maybe the issue with the ticketing ?
how do you send it to the ticketing service ?
can you show the action trigger massage ?

[jayapradha]

Hi Team,

We have a mail ID set up for the ticketing section and we have mentioned that in the action field on zabbix. I have attached few snapshots for your verification.

Thank you,
Jayapradha

[jayapradha]

Team,

I havent heard back from you. Please clarify my questions. your response is awaiting.

Thank you

[batchenr]

Team,

I havent heard back from you. Please clarify my questions. your response is awaiting.

Thank you

im not sure what can cut this message.
but you can try this :

vi /etc/php.ini

change this values:
max_execution_time = 600
max_input_time = 600
memory_limit = 256M
post_max_size = 32M
upload_max_filesize = 16M
date.timezone = Asia/Kolkata (your machine timezone)

other that that.. idk seems like limit issue or in zabbix or in ticketing

[jayapradha]

Description Filed is Broken

Team,

We tried changing these config values and it did not help. Please suggest the next course of action.

[batchenr]

Team,

We tried changing these config values and it did not help. Please suggest the next course of action.

look, if you navigate this action to your mail do you have cuts there ?
if not its something to do with zabbix and this ticketing

i think your ticketing program have subject limitation.
check it out.

[status ocena]

We have a mail ID set up for the ticketing section and we have mentioned that in the action field on zabbix. I have attached few snapshots for your verification.