Can't add or modify users

[arapozo]

I'm installing the new 3.4 Zabbix on ubuntu 16.04.3 using the official packages and everything is ok. When I tried to change the password for the Admin user and I click Update I get this error:

Cannot update user
Details
Invalid parameter "/1/usrgrps": cannot be empty.

When I enter the user page, the input box for the Groups field is empty and I can't write anything into it.

What is happening? Any help please.

[helen]

I have the same problem

I install zabbix 3.4. on Ubuntu 16.04 server. If I try add or change any users i see following errors - Invalid parameter "/1/usrgrps": cannot be empty.

the input box for the Groups field is empty and I can't write anything into it.

[kaspars.mednis]

Hi,

If you have no groups, there must be select button on the right side of the field (see screenshot). You can specify group (Zabbix administrators in your case) there.

Regards,
Kaspars

[bpb21]

Same problem - no Groups select button

I've got the same issue, but no button to select the Groups. It just isn't there.
I'm taking it there's something wrong with my installation - for my specific case.

[helen]

I have no any buttons near Group field.
For Centos 7 +Zabbix 3.4 - all is correct.

I think it is trouble only for Ubuntu package.

[kaspars.mednis]

Sorry, but i cannot confirm that, just today installed fresh Ubuntu 16.04 from scratch with Zabbix Server 3.4.6 on MySQL and Apache. Everything works as expected.

few questions :
- do you use MySQL or PostgreSQL database ?
- have you followed all instructions from manual ?

# wget http://repo.zabbix.com/zabbix/3.4/ubuntu/pool/main/z/zabbix-release/zabbix-release_3.4-1+xenial_all.deb
# dpkg -i zabbix-release_3.4-1+xenial_all.deb
# apt-get update

apt-get update part is very important, otherwise Ubuntu will not update repository and can install some old Zabbix from Ubuntu repositary.

Regards,
Kaspars

[MaximV]

I have same issue with installation of latest version of Zabbix to Debian9/Nginx webserver.
Page of user cannot load old groups and cannot initiate Groups field, this field keeps disabled. As a result profile of user cannot be saved.
Seems it happens because of JavaScript error. In Console I see this error message:

jsLoader.php?ver=3.4.6&lang=en_GB&showGuiMessaging=1:8331 Uncaught ReferenceError: ED is not defined
    at HTMLDocument.<anonymous> (jsLoader.php?ver=3.4.6&lang=en_GB&showGuiMessaging=1:8331)
    at c (jsLoader.php?ver=3.4.6&lang=en_GB&showGuiMessaging=1:4978)
    at Object.fireWith [as resolveWith] (jsLoader.php?ver=3.4.6&lang=en_GB&showGuiMessaging=1:4978)
    at Function.ready (jsLoader.php?ver=3.4.6&lang=en_GB&showGuiMessaging=1:4978)
    at HTMLDocument.q (jsLoader.php?ver=3.4.6&lang=en_GB&showGuiMessaging=1:4978)

[BACesar]

I have same issue with installation of latest version of Zabbix to Debian9/Nginx webserver.
Page of user cannot load old groups and cannot initiate Groups field, this field keeps disabled. As a result profile of user cannot be saved.
Seems it happens because of JavaScript error. In Console I see this error message:

jsLoader.php?ver=3.4.6&lang=en_GB&showGuiMessaging=1:8331 Uncaught ReferenceError: ED is not defined
    at HTMLDocument.<anonymous> (jsLoader.php?ver=3.4.6&lang=en_GB&showGuiMessaging=1:8331)
    at c (jsLoader.php?ver=3.4.6&lang=en_GB&showGuiMessaging=1:4978)
    at Object.fireWith [as resolveWith] (jsLoader.php?ver=3.4.6&lang=en_GB&showGuiMessaging=1:4978)
    at Function.ready (jsLoader.php?ver=3.4.6&lang=en_GB&showGuiMessaging=1:4978)
    at HTMLDocument.q (jsLoader.php?ver=3.4.6&lang=en_GB&showGuiMessaging=1:4978)

Remove the last version installed of front end (eg: zabbix-web-mysql) and install version 3.4.4

Here works after install another version from front-end

[beertonix]

I have 3.4.7 installed and have the same issues. I have attempted to uninstall the front end and reinstall with no results. You're saying to remove the last version installed of the front end and install 3.4.4? How would I do that? When I direct it to download the package, it grabs 3.4.7 (i.e. wget http://repo.zabbix.com/zabbix/3.4/ub...xenial_all.deb). And is it only the front end? Or does the Mysql package need to be downgraded as well?
Thank you.

[kurgan]

Same issue here with fresh install of 3.4.7 on debian 9

[kurgan]

UPDATE : The issue appear in Chrome, not in Firefox

[dr4g0nsr]

This line is a problem, you can see it in console:
if ((IE || ED) && typeof sessionStorage.scrollTop !== 'undefined') {
Edit main.js:
nano /usr/share/zabbix/js/main.js
On the end of that file replace above line with:
if ((IE) && typeof sessionStorage.scrollTop !== 'undefined') {

[jusavard]

Hi, just wanted to say that the problem is now present on RHEL/CentOS with Zabbix version 3.4.9 when installing from official zabbix repository.

[Atsushi]

There was no error with the combination of Zabbix 3.4.9 and Google Chrome 66.0.3359.170.

When updating to Zabbix 3.4.9, the URL to access is as follows.

/zabbix/jsLoader.php?ver=3.4.9&lang=en_GB&showGuiMessaging =1

On the screen you presented, it seems that it is an error accessing the following URL.

jsLoader.php?ver=3.4_GuiMessaging=1

Is not it possible to update the frontend of Zabbix?

Please check the version of the installed package.
Then try restarting the web server and reloading the web browser.

[jusavard]

You're right Atsushi!!! I updated my server (yum update) and my browser and it seems to be fine now.