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Can't manually close a problem

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  • iNg4Phah
    Junior Member
    • May 2017
    • 13

    #1

    Can't manually close a problem

    Hello!
    I have: a trigger with the following logic
    PROBLEM event generation: was received an snmptrap with a string containing "Down" and alias of interface is not containing "does_not_exist" and last but one value for admin status=1 (up).
    OK event generation: was received an snmptrap with a string containing "Up".

    Trigger configuration: https://imgur.com/a/3E23L
    Administration>General>Enable event acknowledgement: checkbox enabled.

    The problem is: the manually closed trigger keeps reopening in spite of there are no new values.

    Example: let's say we have an interface "17". 30th of January at 13:26:55 the interface was transitioned to down state. An snmptrap with the string containing "Down" was generated. Therefore the trigger was transitioned to the PROBLEM. After that, a Zabbix administrator has manually closed the problem. But after that the trigger has transitioned in the PROBLEM again, regardles of absence of new snmptrap values.

    All values for snmptrap:
    13:26:55 2018/01/30 linkDown Normal "Status Events" 10.57.0.1 - Link down on interface 17
    12:28:07 2018/01/30 linkUp Normal "Status Events" 10.57.0.1 - Link up on interface 17
    21:56:53 2018/01/29 linkDown Normal "Status Events" 10.57.0.1 - Link down on interface 17

    5 latest values for ifAlias:
    2018-02-08 13:35:14 To ISP
    2018-02-08 12:35:14 To ISP
    2018-02-08 11:35:14 To ISP
    2018-02-08 10:35:14 To ISP
    2018-02-08 09:35:14 To ISP

    5 latest values for ifAdminStatus:
    2018-02-08 14:35:14 Up (1)
    2018-02-08 14:34:14 Up (1)
    2018-02-08 14:33:14 Up (1)
    2018-02-08 14:32:14 Up (1)
    2018-02-08 14:31:14 Up (1)
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