Alarm Acknowledge Error

[Alascom_Assistance]

Hi,

in our ZABBIX GUI when we try to acknowledge an alarm from the last 20 issues in the dashboard it returns: "Error 404 Page not found".

May someone help us about that error?

Thanks in advance

[tcilmo]

Please provide more detail:

1) What version of Zabbix are you running x.x.x?
2) Does this occur when you click "no" under Ack
3) Does this occur when you click "Acknowledge" on the Event acknowledgements screen?
4) Were any changes introduced into the environment prior to the issue coming about?

[Alascom_Assistance]

Hi,

The ZABBIX version is 3.2.4

the error message occurs when we click "no" under the ACK column and next when we click on "Acknowledge" button

the error message is: " Not Found, The requested URL /******.php was not found in this server"

Thanks in advance for the help

[tcilmo]

Hi,

The ZABBIX version is 3.2.4

the error message occurs when we click "no" under the ACK column and next when we click on "Acknowledge" button

the error message is: " Not Found, The requested URL /******.php was not found in this server"

Thanks in advance for the help

Check and see if the .php file exists on the server. You can use the locate command to help locate the file, or just navigate to the directory to see if it exists. Will you provide the application file name that is in error message?

Did any environment changes occur prior to the problem?

[Alascom_Assistance]

Hi,

We have just talked to the customer that told us about a missed configuration about the ZABBIX aknowledgement cause the error message returns the first time they tried to do an alarm aknowledgement. So now we'll check the configuration and add the aknowledgement feature

Thanks for the help
Have a nice day