Technical Support Engineer at Zabbix helps customers solve complex technical issues, analyzes their needs, and provides effective solutions. The role involves troubleshooting, proactive problem prevention, documenting solutions, and continuously developing expertise in IT technologies and Zabbix products.
You are the technical bridge between Zabbix and its customers — helping them successfully use and troubleshoot the product.
If communicating with international customers and providing technical guidance sounds like the kind of challenge you're looking for, let's talk - we’d be happy to hear from you - apply using the form below or contact us at [email protected].
Monthly salary (gross): € 2.000 – € 3.600. The final offer will depend on your skills, experience, and overall fit for the role.
- Consult and support customers on technical issues worldwide, remotely and on-site
- Identify customer needs, analyze and offer solutions
- Solve complicated problem situations and work pro-actively to prevent those in future
- Take part in creating technical specifications and document provided solutions
- Train worldwide existing and potential clients on Zabbix monitoring software
- Acquire in-depth knowledge of trending IT technology
- Communicate with all the best known IT industry giants worldwide
- Higher education in IT or Exact Sciences
- Good knowledge and interest in Linux operating system
- Experience with database engines such as MySQL and/or PostgreSQL
- Knowledge of SNMP, SQL, Network stack, LAMP stack will be considered as an advantage
- Experience with cloud solutions as AWS, Google Cloud, Azure
- Excellent communication skills, client-oriented personality
- High sense of responsibility, ability to learn and grow professionally
- Very good English
Global impact: Work on one of the world’s most widely used open-source monitoring platforms, trusted by organizations across industries and regions.
International environment: Be part of a truly global company with offices in Brazil, France, Japan, Mexico, collaborating with teams across different cultures and time zones.
A rewarding package: Competitive salary, premium health insurance, loyalty bonuses, and additional rewards, including company gifts and seasonal perks.
Growth & development: Access training programs, courses, conferences, and support for professional and higher education to continuously grow your skills.
Family support: Additional benefits and bonuses designed to support employees with families and children.
Tools that fit your work: Choose between macOS and Windows, ensuring you have the tools that best support your productivity and workflow.
Flexible work model: Enjoy a hybrid working setup that balances focused remote work with in-office collaboration.
Comfortable workplace - Our office is easily accessible by public transport, car, or bicycle, and designed to support both collaboration and day-to-day comfort.
Supportive culture: Join a friendly, collaborative environment where teams support each other and work together to solve meaningful technical challenges.
At Zabbix, we share one mission: to help businesses deliver flawless services for a better world and happier people.
For more than 20 years, we've been building one of the world's leading open-source observability platforms, helping organizations monitor everything from cloud environments and networks to applications, services, and IoT devices. Today, Zabbix powers 300,000+ deployments across 190+ countries.
We believe great products are built by great teams. That's why we foster a collaborative, inclusive, and supportive environment where people are trusted to take ownership, share ideas, and grow their expertise.
We invest in our people through learning opportunities, professional development, flexible ways of working, and initiatives that support well-being. Together, we're building technology trusted by organizations worldwide while continuing to innovate and grow.
In 2025, Zabbix was recognized as Enterprise of Riga 2025 in the ICT category, reflecting our commitment to innovation, quality, and long-term impact.
Technical Support Engineer
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