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  • rskelton@sup
    Junior Member
    • Jun 2025
    • 2

    #1

    Agent2

    Hi,
    I recently activated Zabbix cloud service. I've successfully connected SNMP and Agent2 agents, except from our datacenter. I'm having trouble getting a Windows server to connect to the cloud server.

    The following error appears in the host log file:
    "cannot connect to [ourserver.zabbix.cloud:10051]: dial tcp :0->serverip:10051: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond."

    I've tried resolving the issue by:
    • Verifying outbound port 10051 is not blocked by firewall.
    • Using the FQDN.
    • Ensuring proper case for HOSTNAME.
    • Increasing the connection timeout to 30.
    • Changing host interface to outbound public IP.
    • Reinstalling Agent2.

    Any suggestions would be appreciated.
  • Answer selected by rskelton@sup at 16-06-2025, 16:58.
    rskelton@sup
    Junior Member
    • Jun 2025
    • 2

    After creating a static NAT and adding an access filter entry on the portal, the proxy successfully connected.

    Comment

    • rskelton@sup
      Junior Member
      • Jun 2025
      • 2

      #2
      After creating a static NAT and adding an access filter entry on the portal, the proxy successfully connected.

      Comment

      Working...