With which CRM/TTS do you link ZABBIX?

[LEM]

Hi all,

I was wondering: we are all using ZABBIX, but some of us have probably already linked their ZABBIX installs with other CRM/Ticket Troubleshooting System ? Which ones ?

If you done so, how did you proceed?

At work, we linked some of ours ZABBIX 1.0 installations with APPLIX (www.applix.com), using formated mail templates, a custom 'data injector' (into applix databases). We wanted just to create a new ticket each time a given trigger is 'on', and defined this mail template as action on the trigger (we're still using 1.0).

We plan to link to Remedy (www.remedy.com) one of this days.

Cheers,

[Alexei]

On a related note, a question for all involved in integration with CRM/TTS, what new macros you'd like to see which may help the integration process?

[LEM]

{severity} !

[Alexei]

{severity} !

Ha, already implemented in 1.1.2. It expands to character representation of the severity, i.e. "disaster". Is it what you need? Perhaps numeric as well?

[LEM]

string is ok for me, no need for numeric.

[LEM]

ouch, another one please :-)

On a related note, a question for all involved in integration with CRM/TTS, what new macros you'd like to see which may help the integration process?

TRIGGER.URL should be a good thing to, to help link to the CRM's Knowledge Base.

Possible for 1.1.3 Sir? :-)

(submitted thru the BTS too).

tia!