itop integration with zabbix "Ticket is not properly populated"

[munnavai]

Hi,

is there a way to put " caller Name" "Service" and Service Subcategory" just like the Organization name ?
Ticket is generating but not with proper format.

Please help. thanks.





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[maska]

Hi people,

I have tried to do the integration between Zabbix and Itop, but they are showing the following error:

181:20210210:172252.383 [ iTop Webhook ] ERROR: Incorrect iTop ticket ID given: {EVENT.TAGS.__zbx_itop_id}
181:20210210:172357.106 [ iTop Webhook ] ERROR:...