Problem w/ official integration between Zabbix and Itop

[maska]

Hi people,

I have tried to do the integration between Zabbix and Itop, but they are showing the following error:

181:20210210:172252.383 [ iTop Webhook ] ERROR: Incorrect iTop ticket ID given: {EVENT.TAGS.__zbx_itop_id}
181:20210210:172357.106 [ iTop Webhook ] ERROR: Failed to parse response received from iTop.
Request status code 200. Check debug log for more information.

The official integration is: https://www.zabbix.com/br/integrations/itop
The source code: https://git.zabbix.com/projects/ZBX/...tes/media/itop

I'm using the following software:

running on xammp on a Windows Server 2016
iTop-2.7.3-664
PHP 7.1.33

running on a Ubuntu Server
Zabbix 5.4.0alpha2 (Docker Image Official - trunk)

Configs on Media of Zabbix



The ticket is opened on Itop, but the response gives a parse error on Zabbix!



In Actions, from the Event generated:



Someone have tried to do this?


Thank you!

[cyber]

Might be a silly question, but have you looked into debug log? In this case there should be something in Zabbix server log....

[mwildam]

I don't have and don't know itop, but are you sure that the macro {EVENT.TAGS.__zbx_itop_id} is available and resolved properly? - I am writing, because I have a similar issue with other webhooks, that some macros (although documented) are not resolved when trying to pass them as parameter to a web hook. - e.g. I have troubles with {EVENT.UPDATE.STATUS} - so I would say to first make sure that all the required macros are there and resolvable.

[karensman]

had the same issue.
made a minor adjustment in the template itself.
when editing the media type, open the script.
copy line 61 and add '//' in front of it.
then change 'multipart/form-data' to 'application/json'


after these modifications the errors are solved and the ticket is created correctly



when the status resolves, it updates itop as well.


next step is to automatically close the ticket instead of just updating the ticket title and adding a comment....

hope this helps!