itop integration with zabbix "Ticket is not properly populated"

[munnavai]

Hi,

is there a way to put " caller Name" "Service" and Service Subcategory" just like the Organization name ?
Ticket is generating but not with proper format.

Please help. thanks.

[itopuser]

Hello, everyone.

we have the same issue with this user, could you everyone can help to resolved this probelm? thank you very much.

[leon.feng]

I'm having the same issue. Does anyone know how to fix it? Thank you.

[itopuser]

Hello, everyone.

we have the same issue with this user, can everyone help us to resolved this probelm? thank you very much.