IT Services - SLA + monitoring dashboard

[Herwish]

Hi,
What I'm trying to achieve is tree-structured monitoring of company's process using IT Services and also calculate SLA.
I want to be able to see(monitor) all of the issues in my tree but only some of them should affect my SLA.
Problem is - ZABBIX only shows you triggers above...

[rogerdalvi]

Hello!

I'm a Zabbix user for more than two years now, but only recently we decided to use IT Services to monitor our service's SLA.

I'm having an issue that I can't tell if it is a normal zabbix behavior or if it is some king of misconfiguration or error.

...