Hi,
What I'm trying to achieve is tree-structured monitoring of company's process using IT Services and also calculate SLA.
I want to be able to see(monitor) all of the issues in my tree but only some of them should affect my SLA.
Problem is - ZABBIX only shows you triggers above severity 'Information' in the IT Services if trigger.status=PROBLEM and also calculates those triggers to SLA in parent above. Simple example of desired structure:
IT Service
|
|-Main Proccess
| |
| |-Database available
| |
| |-Queue available
We want to calculate Main Process SLA based on only Queue availability. We want to see when Database is not available but it shouldn't affect Main Process SLA.
It's like a mixture of SLA and a simple dashboard of just processes connected with dependent triggers. I failed to implement this into my zabbix: first I tried using "Information" triggers and this works great with SLA but it's not visible even when trigger is on status PROBLEM. When I switch to "Average" severity everything is visible but is also calculated in parent above which I don't want.
Thanks for help
What I'm trying to achieve is tree-structured monitoring of company's process using IT Services and also calculate SLA.
I want to be able to see(monitor) all of the issues in my tree but only some of them should affect my SLA.
Problem is - ZABBIX only shows you triggers above severity 'Information' in the IT Services if trigger.status=PROBLEM and also calculates those triggers to SLA in parent above. Simple example of desired structure:
IT Service
|
|-Main Proccess
| |
| |-Database available
| |
| |-Queue available
We want to calculate Main Process SLA based on only Queue availability. We want to see when Database is not available but it shouldn't affect Main Process SLA.
It's like a mixture of SLA and a simple dashboard of just processes connected with dependent triggers. I failed to implement this into my zabbix: first I tried using "Information" triggers and this works great with SLA but it's not visible even when trigger is on status PROBLEM. When I switch to "Average" severity everything is visible but is also calculated in parent above which I don't want.
Thanks for help