Looked into this before and the tricky part was the best way to reference the event to append a resolution/update of the specific ticket itself.
In v2.2, this will be available:
ZABBIX FEATURE REQUESTS ZBXNEXT-384
Add new macro to uniquely identify an alert
Here is the Event macros wiki page
In v2.2, this will be available:
ZABBIX FEATURE REQUESTS ZBXNEXT-384
Add new macro to uniquely identify an alert
Here is the Event macros wiki page
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