Email notification problem

[sccuser]

Dear forum,

I have completely configured 'email notification' but the message impossible be sent out then due to the below.

2534:20131213:035147.170 wrong answer on RCPT TO [553 5.7.1 <[email protected]>: Sender address rejected: not logged in
]
2534:20131213:035147.181 wrong answer on RCPT TO [553 5.7.1 <[email protected]>: Sender address rejected: not logged in
]
2534:20131213:035147.192 wrong answer on RCPT TO [553 5.7.1 <[email protected]>: Sender address rejected: not logged in
]
2534:20131213:035147.203 wrong answer on RCPT TO [553 5.7.1 <[email protected]>: Sender address rejected: not logged in
]
2543:20131213:035212.274 cannot process step "Log in" of web scenario "Zabbix frontend" on host "Zabbix server": error in step variables "{sid}=regex:name="sid" value="([0-9a-z]{16})"": cannot extract the value of "{sid}" from response
2534:20131213:035217.217 wrong answer on RCPT TO [553 5.7.1 <[email protected]>: Sender address rejected: not logged in
]
2534:20131213:035217.227 wrong answer on RCPT TO [553 5.7.1 <[email protected]>: Sender address rejected: not logged in
]
2543:20131213:035512.426 cannot process step "Log in" of web scenario "Zabbix frontend" on host "Zabbix server": error in step variables "{sid}=regex:name="sid" value="([0-9a-z]{16})"": cannot extract the value of "{sid}" from response

The "Actions" will change from 'in progress' to 'not sent' (failed) then.



Please help me blown away this issue. Thanks!

[arikin]

Is that the actual email address inside the Zabbix user's settings?

[email protected]

--> If so then change it to the real email address inside Zabbix.

Or did you change that for this post?
--> Can you send email to that address?

Basically, the receiving email server doesn't accept the address used.

[sccuser]

Hi arikin, thanks for your reply!

Yes I am possible to send a message to actual email address.
Due to the security reason I'd like to hide my company info, so it was changed to <[email protected]>, but I'm 100% sure the actual one, registered one, in the configuration info is valid.

Any clues?

[puzon]

Looks like problem with authorize snmp. Your snmp need to login before sending messages.

[sccuser]

Looks like problem with authorize snmp. Your snmp need to login before sending messages.

Did you meant SMTP?
I doubt the same as yours but really do not know how have to do.
I'm using Zabbix 2.2 OpenSUSE, installed on real machine, not on VMware HDD.
More info: successfully configured LDAP authentication login.

[sccuser]

Any help would much appreciate please!

[arikin]

Could you show us the Media settings?
Did you update the Email media?

Administration→Media types


The SMTP server should be the one on the same zabbix server or a remote smtp server that is set to relay from your zabbix server.

BUT... there is no field for password. So if your smtp server requires authentication it will probably be rejected.

So you are left with some choices. Install a SMTP server on the zabbix server or, if you are required to use an external smtp server try packages that will do authentication for you:

https://www.zabbix.com/forum/showthread.php?t=1323

[sccuser]

Here it is



I will check the informative url you gave, thanks for your sharing!
Anyway, did you think "sendemail" will work in this case, as it never ever work from my side

[sccuser]

I eventually did it without success due to the following http://nbsmtp.ferdyx.org/ unreachable

[wamsterdam]

Did you or did you not fix it? To test your SMTP setup, try to connect and send directly with SMTP from your zabbix server:

telnet <your.smtpserverip.org> 25

and then:

helo me <enter>
mail from: <your.sender.emailaddress> + <enter>
rcpt to: <your.recipient.emailaddress> + <enter>
data <enter>
TESTMESSAGE<enter>
.<enter>

Unless an error occured, this will send an e-mail containing the text "TESTMESSAGE" to the given e-mailaddress. Otherwise, post your error message.

[sccuser]

Thanks, I did follow your instruction but no luck, image below:



Note that our zabbix server is separated with smtp server, any clue?

[wamsterdam]

OK, so your the problem is with your mailserver setup, not your zabbixserver setup. Do you manage this postfix mailserver yourself? In that case you'll have to change your config so your zabbix e-mail notification address does not have to authenticate before sending. If that is not possible, you could maybe use your ISP's smarthost (usually without authentication) or - as a last resort - install postfix or exim on your zabbix server.

[sccuser]

OK, so your the problem is with your mailserver setup, not your zabbixserver setup. Do you manage this postfix mailserver yourself? In that case you'll have to change your config so your zabbix e-mail notification address does not have to authenticate before sending. If that is not possible, you could maybe use your ISP's smarthost (usually without authentication) or - as a last resort - install postfix or exim on your zabbix server.

so I might go ahead with installation the postfix or exim on zabbix server, does this impact to the main postfix server of my company?
(I'm not handle the postfix server of company)

[wamsterdam]

No, it won't as you will be sending e-mails only and not recieving any. You should check your companies firewall though as it could be blocking any outgoing traffic on port 25 other than from your companies primary email server.

[sccuser]

Very clear, then I will give it a try, thank you so much!