respond to tick via email

[jessepdx]

i can't seem to figure out how to respond via email to new (or open) tickets. i can only respond to tickets in the interface. which makes it difficult when i'm in the field.

the notifications come from a noreply address by default

Notification Master <[email protected]>

do i need to update that address with a valid one somewhere?

with RT i just respond to the notification email and the submitter gets the response.

[Atsushi]

Zabbix's standard functions do not have a way to change the state of a trigger or to enter comments by e-mail.

If you just change the email sender's address when sending mail using Email media, check the media settings.

Administration -> Media ytpes -> Email
'SMTP email'

https://www.zabbix.com/documentation/3.0/manual/config/notifications/media/email