{ESC.HISTORY} line break

[sccuser]

Dear forum,

Please help to instruct me how to break the escalation history (escalation steps) to separated lines.
Mine as below (Zabbix 2.2 OpenSUSE)



Thanks!

[BDiE8VNy]

Might it be caused by your Mail User Agent?

Once, I struggled around with missing word wraps in emails send by actions. Finally i found out that this was caused by MS Outlook.
Outlook has an option to remove unneeded line breaks. After disabling this 'feature' everything looked as expected.

I believe the option was named 'Remove extra line breaks in plain text messages'.

[sccuser]

Might it be caused by your Mail User Agent?

Once, I struggled around with missing word wraps in emails send by actions. Finally i found out that this was caused by MS Outlook.
Outlook has an option to remove unneeded line breaks. After disabling this 'feature' everything looked as expected.

I believe the option was named 'Remove extra line breaks in plain text messages'.

Thanks for sharing, but it did not work from my side (MS Outlook 2013)



any suggestions?

[BDiE8VNy]

You might create a Custom alertscript to render the message by yourself and pass it to your mail transfer agent.

I suggest that for analyzing your issue as well. Instead of processing the message in any way you could just store it to a flat file and see if the line breaks are missing when leaving Zabbix.
Although this wouldn't be a 100% indication because it bypasses the mail sending component.

[sccuser]

I will give it a try, thanks BDiE8VNy