Alert for create Trouble tickets

[marakshin]

Good day for all!

I have a task: auto-create tickets in provider helpdesk. For this, I`m should send a formatted e-mail (Contract ID, channel ID etc) for 6 recipients (2 on provider and 4 engineers in our company), but zabbix standard e-mail alerting sends separate 6 e-mails for every recipient and any answer does not seen for all engineers.

When I try set e-mail in format:
[email protected];[email protected];user3@example. com
It does not send.

Anybody have a solution?
Thanks!

[Alberto Freire]

You can create one user for each e-mail (in user, new media), or create multiple "new media" in only one user.

ref...: https://www.zabbix.com/documentation...ns/media/email

https://www.zabbix.com/documentation/2.4/manual/config/notifications/action/operation

That's it?

[marakshin]

Yes, but then provider helpDesk answer "Reply all", this message deliver only to sender e-mail, that`s wrong. All e-mail history for ticket should see provider manager and multiple engineers in our company...

[Alberto Freire]

Then you what need is a "auto-forward"...

See it a ex: http://www.tomjepson.co.uk/how-to-au...ails-in-gmail/


Helped?

[aib]

One more option: you can create (on mail server) "group email" - trouble_tickets@example. com, for example
and include all recipients in mail group

then, zabbix can be configured to send email alerts to "group email"