5.2 integration with ServiceNow

[pmurtey]

Hi All,

We are trying to set up ServiceNow integration for our Paris instance to our new zabbix 5.2 deployment. Has anyone seen any compatibility issues between these versions? If not could someone please provide some comprehensive instructions for configuring on the zabbix side. We have configured the Service now connector already, but what we configured on the zabbix side with the information we had ( https://www.zabbix.com/documentation.../media/webhook ) does not appear to be communicating back. I think we may be missing something.

TIA

[lavanyasreepada]

Hi,

Enable custom actions to integrate with external systems by activating IntegrationHub, which adds integration steps to the Action Designer interface.

Integration steps can run on the instance or a MID Server. A MID Server is required to communicate with or move data between a ServiceNow instance and external applications, data sources, and services in your network.
Note: Only Flow Designer admin and Connection admin can execute flows using .

Steps that perform operations on record data run on the instance, while steps that integrate with systems in your network run on a MID Server. If a step requires a MID Server to run, the instance delegates flow processing to the appropriate MID Server by sending the process plan in a REST call. The MID Server executes the action or step in the process plan and returns results. View log messages and execution status from the instance or the MID Server.

JDBC step	Create a reusable action to send SQL commands to a relational database.	MID Server
Payload Builder step	Enable action designers to easily create name-value pairs in JSON and XML payloads using dynamic data.	Instance MID Server
PowerShell step	Run PowerShell scripts on remote machines from your ServiceNow instance through a MID Server.	MID Server
REST step	Send an outbound REST web service request to an external system.	Instance MID Server
SOAP step	Enable action designers to send outbound SOAP web service requests to external systems.	Instance MID Server
SSH step	The SSH step executes SSH commands on an external *nix system through a ServiceNow® MID Server. The step also stores scripts and commands for the *nix systems.	MID Server
XML parser step	Identify structured data from an XML payload without having to write script. Map incoming XML elements to a complex object output that you can use in other steps or actions. At runtime, values from an XML payload populate the complex object output.	Instance MID Server

Roles

To create integration steps, a user must have the action_designer or admin roles. If running steps on a MID Server, the MID Server user must have the connection_admin and credential_admin roles to access the connection and credential information associated with the step.

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Thanks and Regards,
Lavanya Sreepada.

[dr.spook]

luckily, i've never experienced any issue with a zabbix integration