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  • nicolasfo
    Member
    • Jul 2015
    • 56
    #1

    Zabbix agent install fail

    Hello,
    I'm trying to install zabbix agent on WS 2019 and i get this error :

    Code:
    Product: Zabbix Agent (64-bit) -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action caGetNonMsiStatus script error -2146828235, Microsoft VBScript runtime error: File not found Line 319, Column 2,
    Code:
    Windows Installer installed the product. Product Name: Zabbix Agent (64-bit). Product Version: 5.4.8.2400. Product Language: 1033. Manufacturer: Zabbix SIA. Installation success or error status: 1603.
    This is the first time i got his error. I made some tricks found on Google but nothing works..

    Any idea ?

    Thanks

    Nicolas
    Tags: None
    • LenR
      Senior Member
      • Sep 2009
      • 1005
      #2
      This is probably some Windows policy blocking script execution, not really a problem with the script (It's windows, embrace the suck). Can you tell what script is failing or how much got installed? The windows agent install is basically copy the bits, update the config and create a service.

        Comment

        • nicolasfo
          Member
          • Jul 2015
          • 56
          #3
          I just installed Windows, so I reinstalled it and the agent is now OK.
          Big problems need big decisions
          Thanks
          Nicolas

            Comment

            • aschild
              Junior Member
              • Sep 2014
              • 25
              #4
              This error can happen, when the "Zabbix Agent" service already exists.
              Probably from some older installation which was not completely removed/uninstalled.

              In that case just remove the service from the registry, reboot the server and then the install should pass ok.
              HTML Code:
              sc.exe delete "Zabbix Agent 2"
or
sc.exe delete "Zabbix Agent"
              See also:
              We’ll be back soon!
              https://www.zabbix.com/forum/zabbix-help/378251-unable-to-install-zabbix-agent
                👍 1

                Comment

                • gelowe
                  Member
                  • Jun 2008
                  • 30
                  #5
                  This was VERY, Helpful, Why can't the Zabbix engineers add some check in the installer?
                    👍 1

                    Comment

                    • ocelikdemir
                      Junior Member
                      • Sep 2025
                      • 1
                      #6
                      If you face of this error on windows machine, you should remove the following registry keys:
                      Code:
                      Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\EventLog\Application\Zabbix Agent 2
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\Zabbix Agent 2

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