Create Tickets in JIra from an alarm in Zabbix 5.2

[sergio.roman]

I would like to be able to create a ticket in JIRA, using the media type that exists in Zabbix 5.2 when a Zabbix Alarm goes off.
Has anyone come across this scenario? What steps would I have to take?

[sergio.roman]

I have created a mediatype of type Webhook, filling in the sections jira_password, jira_request_key, jira_request_type_id,
jira_servicedesk_id, jira_url and jira_user as the zabbix documentation indicated.
but when I try to perform a test it shows me the error:

- Sending failed: Incorrect "event_source" parameter given: {EVENT.SOURCE}
- Must be 0-3.

[marianogedisman]

You need to give it a value between 0-3. Now, the real problem is that when a problem really happens (not a test), there is no Jira ticket triggered.

[sergio.roman]

I have tried to give it the values corresponding to:

• event_source
• event_update_status
• event_value

but when performing the test it shows me this error message:

Sending failed: Request failed with status code 401 Check debug log for more information.

[marianogedisman]

What do the logs say?
I think you only need to give a value to {EVENT.SOURCE}

[cyber]

When you test, you need to give all the parameters manually. So, for {EVENT.SOURCE}, insert a value, number from 0 to 3. In real life cases it will be filled automatically, as each event has this value

source

integer

Type of the event. Possible values: 0 - event created by a trigger; 1 - event created by a discovery rule; 2 - event created by active agent autoregistration; 3 - internal event.