Hi all, first time posting, glad to be here. I have spent quite a bit of time troubleshooting an issue and I am stumped and could use some advice. I also could not find an answer to this already in this forum.
The task that I am trying to accomplish is to use Zabbix's JIRA Service Desk Media Type to auto create tickets from Zabbix alerts. This works if I am not using a custom field in the JIRA request type that is single-select from multiple values.
Example that does not work
JIRA request type: SUPPORT
Custom field (not optional): 'Environment' with a drop down to choose one of 2 choices: TESTERS or PRODUCTION
Example that does work
JIRA request type: CHANGE
Custom field: 'RESOURCE' with just one value: VM
What happens is that for the non-working example, JIRA Zabbix errors out with what is listed below. The screenshot is from the Zabbix Action log. It is a problem with the formatting of the value because JIRA sees it as part of an array.
In the Media Type, for the custom field, I have tried the following formats (the IDs are correct):
TESTERS
"TESTERS"
{TESTERS}
{ TESTERS }
{"TESTERS"}
{ "TESTERS" }
{ "value": "TESTERS" }
{ "id": 10112 }
[{ "value": "TESTERS" }]
[{ "id": 10112 }]
I found the following excerpt in the JIRA Atlassian API documentation.
Single-select custom field: A custom field that allows you to select a single value from a defined list of values. You can address them by value or by ID.
Copy
"customfield_11449" : { "value": "option3" }
or
Copy
"customfield_11449" : { "id": 10112 }
Anyone have any ideas or run into this before? Also, I have to accomplish this without altering anything in JIRA itself.
Thank you -
The task that I am trying to accomplish is to use Zabbix's JIRA Service Desk Media Type to auto create tickets from Zabbix alerts. This works if I am not using a custom field in the JIRA request type that is single-select from multiple values.
Example that does not work
JIRA request type: SUPPORT
Custom field (not optional): 'Environment' with a drop down to choose one of 2 choices: TESTERS or PRODUCTION
Example that does work
JIRA request type: CHANGE
Custom field: 'RESOURCE' with just one value: VM
What happens is that for the non-working example, JIRA Zabbix errors out with what is listed below. The screenshot is from the Zabbix Action log. It is a problem with the formatting of the value because JIRA sees it as part of an array.
In the Media Type, for the custom field, I have tried the following formats (the IDs are correct):
TESTERS
"TESTERS"
{TESTERS}
{ TESTERS }
{"TESTERS"}
{ "TESTERS" }
{ "value": "TESTERS" }
{ "id": 10112 }
[{ "value": "TESTERS" }]
[{ "id": 10112 }]
I found the following excerpt in the JIRA Atlassian API documentation.
Single-select custom field: A custom field that allows you to select a single value from a defined list of values. You can address them by value or by ID.
Copy
"customfield_11449" : { "value": "option3" }
or
Copy
"customfield_11449" : { "id": 10112 }
Anyone have any ideas or run into this before? Also, I have to accomplish this without altering anything in JIRA itself.
Thank you -