IT Services SLA (Service Times)

[dr_sybourg]

Hello,

We run Zabbix 3.01 in our environment, I'm currently setting up some IT Services to enable some KPI's to be reported on.

My question is:

Reading the documentation it would seem that Service times have to be set at each item level, so for example we have:

Infrastructure Key Systems
--File Services
---File Server A Availability
---File Server B Availability

Do I need to set Service Times like so:

Infrastructure Key Systems (set service time here)
--File Services (set service time here)
---File Server A Availability (set service time here)
---File Server B Availability (set service time here)

Also is there anyway of scripting the Service times as we run a Monday to Friday 08:00 -- 17:30 SLA which can be very time consuming to manually enter into each item.

Thanks in advance

Dr.

[tatapoum]

Hi,
The IT Service configuration view is really a pain... I can provide you with a bunch of ruby scripts using the API to simplify the configuration (copy service times or SLA, propagate service times, etc).

[dr_sybourg]

Hi Tatapoum,

Thanks for the reply!

That would be really useful, thanks.

Could you PM me your details?

Dr.

[tatapoum]

You can use these scripts :

https://github.com/dav3860/zabbix_api_scripts

They make use of an updated version of the Zabby gem (to support IT services). So, run "bundle" to install the required gems and configure the ~/.zabbyrc file with your Zabbix server configuration (see https://github.com/Pragmatic-Source/zabby).

[dr_sybourg]

Hello,

Sorry it has taken a long time to reply!

When running the following:

[root@ZABBIX02 bin]# ./zabbysh --rcfile /etc/zabbix/zabby/zby/zabbyrc --extra-file /etc/zabbix/zabby/zby/scripts/itservices/copy_time_periods.zby --source "Email" --destination "VSphere"

We get this error:

ERROR: invalid option: --source.
Usage: zabbysh [zabbysh options] [script [script options]]

Am I missing something simple here?

[tatapoum]

Create a ~/.zabbyrc file and start the script with :

/etc/zabbix/zabby/zby/scripts/itservices/copy_time_periods.zby --source "Email" --destination "VSphere"

[dr_sybourg]

Hello,

We still keep seeing the same error, below is an example of the output and the pre req steps:

zabby> loggedin?
=> true
zabby> /etc/zabbix/zabby/zby/scripts/itservices/copy_time_periods.zby --source "Email" --destination "VSphere"
Exception SyntaxError -> (eval):1: unknown regexp options - zabb
(eval):1: syntax error, unexpected unary-, expecting end-of-input
...ervices/copy_time_periods.zby --source "Email" --destination...
... ^
/etc/zabbix/zabby/zby/lib/zabby/runner.rb:79:in `eval'
/etc/zabbix/zabby/zby/lib/zabby/runner.rb:79:in `execute'
/etc/zabbix/zabby/zby/lib/zabby/runner.rb:70:in `block in shell'
/etc/zabbix/zabby/zby/lib/zabby/runner.rb:63:in `loop'
/etc/zabbix/zabby/zby/lib/zabby/runner.rb:63:in `shell'
/etc/zabbix/zabby/zby/bin/zabbysh:106:in `<main>'
zabby> exit
[root@INF-MGTZABBIX02 bin]# /etc/zabbix/zabby/zby/scripts/itservices/copy_time_periods.zby --source "Email" --destination "VSphere"
This script will copy a Zabbix IT service time periods to another IT service.
Exception NameError -> uninitialized constant Zabby::Runner::Service
/etc/zabbix/zabby/zby/scripts/itservices/copy_time_periods.zby:27:in `run'
/etc/zabbix/zabby/zby/lib/zabby/runner.rb:48:in `instance_eval'
/etc/zabbix/zabby/zby/lib/zabby/runner.rb:48:in `run'
/etc/zabbix/zabby/zby/bin/zabbysh:88:in `block in <main>'
/etc/zabbix/zabby/zby/bin/zabbysh:83:in `each'
/etc/zabbix/zabby/zby/bin/zabbysh:83:in `<main>'
[root@INF-MGTZABBIX02 bin]#

[tatapoum]

Just launch the script as I told you. Don't run the zabbysh interactive shell. Create a ~/.zabbyrc file and directly run the script...

[dr_sybourg]

Hello,

Sorry, please excuse my ignorance but is that command not this which i have run?:
[root@INF-MGTZABBIX02 bin]# /etc/zabbix/zabby/zby/scripts/itservices/copy_time_periods.zby --source "Email" --destination "VSphere"

[tatapoum]

No, you opened the Zabby Shell (zabbysh), and then you run the command. Just run the command out of zabbysh.

[tatapoum]

For the Zabby::Runner::Service error, I think that you didn't use my own zabby gem (https://github.com/dav3860/zabby) as specified in the Gemfile. The stock zabby gem doesn't include the Service methods.
Uninstall the zabby gem and run "bundle" in the source directory. It should install my own zabby gem.
Then enter zabbysh and run the command :

Service.get()

to confirm that it works.