Jira ServiceDesk Integration Issue

[xab3d]

Hi,

I've updated the Zabbix installation on Ubuntu and suddenly Jira SD integration stopped working. I am getting this error

Sending failed: Request failed with status code 404: "Cannot find issue" Check debug log for more information

However, if I go to Media then Jira ServiceDesk the incident is logged on Jira.

Any help?

Thanks,
Abed

[Julianna Wilamowska]

Hi, can you try updating the media types if you haven't already?

https://www.zabbix.com/documentation/7.0/en/manual/installation/upgrade_notes_704

https://git.zabbix.com/projects/ZBX/repos/zabbix/browse/templates/media/jira_servicedesk?at=refs%2Fheads%2Frelease%2F7.0

[iwdinw2]

Hi,

I have the same issue

Sending failed: Request failed with status code 404: "Vorgang kann nicht gefunden werden" Check debug log for more information.

I am not sure what "updating the media types" means.
I opened "media types" and then Jira ServiceDesk" and checked jira_password, jira_request_type_id, jira_servicedesk_id, jira_url and jira_user.
Then I clicked on "update". But the issue still exists.

When I tested the media type manually a ticket in Jira Service Desk online got created.

Is there a solution for this?

Thanks!

[iwdinw2]

ok, im answering to my own question

1. go to https://git.zabbix.com/projects/ZBX/...Frelease%2F7.0
2. follow the instruction:
   

   "2. In the "Administration -> Media types" section, import the media_jira_servicedesk.yaml"

3. save https://git.zabbix.com/projects/ZBX/...Frelease%2F7.0 as a file with the name "media_jira_servicedesk.yaml"
4. open your zabbix instance and go to Alerts > Media types
5. open the Media type "Jira ServiceDesk" and make a backup of jira_password, jira_request_type_id, jira_servicedesk_id, jira_url and jira_user.
6. close the Media type "Jira ServiceDesk" by clicking on "cancel" and click on "Import" in the upper right
7. select the file media_jira_servicedesk.yaml
8. select "Update existing" and click on import (this will also overwrite the media type settings)
9. open the Media Type "Jira ServiceDesk" and restore the settings for jira_password, jira_request_type_id, jira_servicedesk_id, jira_url and jira_user.
10. close the Media Type "Jira ServiceDesk" by clicking on "Update"

The media type should work again.