Re-alerts not working

[itvet]

I am trying to set up re-alerts, i.e. if a trigger is not ack-ed within 10 mins another email is sent, so far I have an action with escalations and two actions:

1 Send message to Group "Zabbix administrators" Default Immediately
1 Send message to Group "Zabbix administrators" 150 Immediately

this should send another email 2.5 mins after a trigger, but it does not. does anybody know why this doesn't work?

[subba5678]

Hi,
Create an another action in the action operations by giving the time frame

Thanks,
Subbu

[richlv]

first, you didn't specify how exactly does it not work;

second, both operations use step 1, so both only would do anything immediately when the problem happens;

third, overriding the period for a single step won't do anything.

[itvet]

so how would I do this then?

[richlv]

well, detailing what doesn't work would be helpful.

just a wild guess - set action period to 600 seconds, modify the second operation to be at step 10 and remove interval for it. also make sure your action has condition "trigger value = problem".

if that still doesn't work, tell what doesn't work, and possibly also add a screenshot of the action config.